Regional After Sales Support Manager – Southwest
Location: Remote within the Southwest region of the U.S. (Southern California preferred)
Employment Type: Permanent (Full-Time) or Contract
Compensation: Negotiable
Overview
We are seeking a Regional After Sales Support Manager with strong hands-on HVAC experience at a Level 2 Support capacity and a proactive mindset. This individual will serve as a technical escalation point, providing in-depth troubleshooting, training, and on-site assistance for residential and light commercial products across the Southwest region. The right candidate will not only resolve complex issues but also anticipate challenges, identify opportunities for improvement, and take initiative to enhance the customer experience.
Key Responsibilities
· Act as a Level 2 technical support resource, handling escalated issues and advanced troubleshooting.
· Deliver hands-on training for distributors, reps, and contractors covering installation, commissioning, start-up, troubleshooting, and controls.
· Create and present technical training materials for both online and in-person events, including distributor and dealer meetings.
· Develop resources such as best practice guides, videos, checklists, and troubleshooting documentation.
· Provide remote and on-site support via phone, video calls, electronic communication, and job site visits.
· Collect and analyze data to resolve technical issues and proactively identify potential product improvements.
· Support installations, troubleshooting, and start-up processes directly when needed.
· Collaborate with sales and product management teams to anticipate contractor needs and streamline technical service support.
· Utilize system software to support project start-up and troubleshooting activities.
· Assist in processing warranty claims and identifying product defects.
· Uphold company standards for quality, ethics, and integrity in all aspects of work.
Qualifications
· Associate degree or HVAC-related technical certification required; bachelor’s degree preferred.
· Minimum 2 years of hands-on, Level 2 support experience with residential or light commercial HVAC systems (Unitary, Ductless, Packaged Units, Rooftop Units, etc.).
· Proven ability to manage escalated cases, resolve advanced technical issues, and support contractors in the field.
· Strong communication and presentation skills with the ability to deliver professional technical training both virtually and in-person.
· Proficiency with Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams).
· Proactive mindset with strong problem-solving skills, able to anticipate issues before they escalate.
· Willingness to travel up to 30% within the U.S. and Canada.
· Motivated self-starter with the ability to work independently while aligning with broader business objectives
If you are a motivated professional with the hands-on experience and proactive mindset needed to succeed in this role, we’d love to hear from you!

Please refer the Job description for details