Regional Biller at Caribou Electric

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

95000.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Invoicing, Work Order Reconciliation, Data Accuracy, Profitability Monitoring, Contract Management, Customer Service, Administrative Duties, Work In Progress Management, Quality Audits, Reporting, Process Improvement, Attention To Detail, Communication, Teamwork, Time Management

Industry

Facilities Services

Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today! Job Summary: Responsible for reconciling work orders through to invoicing, ensuring all data is accurate, complete, and aligned across Metrix/FX and JDE. Monitors work order profitability and contract requirements while resolving discrepancies with Operations to prevent billing delays. Supports Regional Dispatchers and Business Unit Managers with WIP issues and liaises with clients as needed. Provides strong customer service to internal and external stakeholders and ensures efficient processing of the work order lifecycle. Also assists the Ontario Dispatch Manager with administrative duties and helps guide Reconcilers/Billers while supporting daily departmental workload. Key Responsibilities: * Prepare and issue invoices for service calls, preventative maintenance, quoted repairs, and small projects. * Review work orders, technician notes, timesheets, and material usage to ensure accurate and complete billing. * Verify pricing, markups, contract rates, and warranty status prior to invoicing. * Submit invoices through customer portals, email, or other required platforms. * Reconcile work order data and maintain alignment with invoicing requirements. * Manage the Work In Progress (WIP) report, addressing aged items and meeting invoicing KPIs. * Update work order details and upload invoices to customer portals as required. * Perform quality audits to ensure accuracy of all work order information. * Prepare reports and spreadsheets as needed. * Support Regional Dispatch, Shared Services, and other internal teams to ensure a smooth work order lifecycle. * Maintain strong working relationships with internal and external clients, ensuring timely and appropriate responses to customer needs. * Identify and recommend process improvements and departmental efficiencies. * Handle confidential information with discretion and professionalism. * Represent GDI Ainsworth in a professional manner and adhere to all company policies, procedures, and Quality System requirements. * Perform all duties in compliance with Health, Safety, and Environmental regulations. * Carry out additional tasks as assigned by Management. Qualifications: * Post‑secondary education in a related field or equivalent experience. * 2–4 years of billing or accounting experience, ideally within mechanical service, HVAC, plumbing, or construction. * Strong understanding of service billing processes, work orders, and contract billing. * Experience with ERP or service management software; strong computer proficiency. * Exceptional attention to detail, accuracy, and organizational skills. * Effective verbal and written communication skills, with the ability to document information clearly. * Customer‑focused mindset with the ability to anticipate and address customer needs. * Ability to build strong working relationships across all levels of the organization. * Demonstrated ability to work independently, manage deadlines, and prioritize a high workload. * Professional, reliable, and able to handle confidential information with discretion. * Knowledge of general business procedures. * Strong team orientation, contributing to a collaborative and supportive work environment. * Demonstrates integrity, initiative, and a proactive approach to problem‑ The salary range is $50,000.00 - $95,000.00 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others. This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible. Why work at GDI Ainsworth? GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following: Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Flexibility: Hybrid working models, where applicable Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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Responsibilities

The role is responsible for reconciling work orders through to invoicing, ensuring data accuracy across systems like Metrix/FX and JDE, while monitoring profitability and resolving discrepancies with Operations. Key duties include preparing and issuing various types of invoices, managing the Work In Progress report, and providing strong customer service to internal and external stakeholders.