WHAT WE’RE LOOKING FOR

Qualifications & Experience: 3-5 years’ management experience experience in healthcare setting with an ability to manage competing priorities and pressures, previous experience working within domiciliary care and as with every staff member in the business be flexible and willing and able to work in the community to cover sickness, annual Leave and emergencies if required.
Desirable: NVQ level 5 in Health and Social care, or currently working towards completion of Level 5
Drivers licence: Hold a full driving licence with access to a car ( *This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to organise suitable alternative arrangements)
Communication Skills: Good standard of English - both spoken and written

SKILLS AND QUALITIES REQUIRED:

• Exemplar communication skills with the ability to lead in a facilitative and confident manner and efficiently and professionally deal with complaints
• The ability to deploy empathy, care and quality across all professional engagement
• Be a highly determined, driven, and ambitious individual, with the desire to make a real difference to the lives of our service users and assist in the growth of a new business
• Have a high level of organisation skills with the ability to plan and prioritise with excellent attention to detail
• A creative and strategic thinker who is able to embrace, influence and communicate improvements to the team
• Positive and engaging person with the ability to build great working relationships

ABOUT THE ROLE:

Due to expansion we are seeking a Regional Care Manager for Southern Trust. As Regional Care Manager, you will be responsible for managing your team within a specified trust (please note travel will be required to head office in Belfast for occasional meetings). You will have operational responsibility for 4,000- 5,000 hours of care being delivered to our service users each week. To help support you, you will have dedicated functional support from Belfast Headquarters as well as a team of Area Care Managers, Senior Care Assistants, Care Assistants, Care Navigators and Support Staff. You will have the opportunity to grow, lead and develop your team to ensure we are providing phenomenal care to our service users. By leading the Area Care Managers, you will support them in running their areas and ensure that auditing and compliance checks are completed regularly. You have the ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards and policies whilst ensuring your service receives an outstanding RQIA inspection.
You will be required to drive growth of the services and continued excellence in the service provided to our clients.

ROLES AND RESPONSIBILITIES:

• Manage and provide the required cover when Area Care Manager is on Annual Leave or sickness to ensure and maintain stability in the area
• Provide guidance to front line staff via the On Call phone in the absence of an Area Care Manager
• Liaising with the designated stakeholders relative to the Area i.e. Health & Social Care Trust
• An ability to grow, build and retain a focused team
• Reporting Key Performance Indictors and reporting to the Operations Team on a weekly and monthly basis.
• Lead and manage a team of Area Care Managers
• Induction and oversight of training of Area Care Managers
• Audit and monitor Client and Staff files of Area Care Managers whilst maintaining own
• Scope for area’s of where business can be built
• Oversee specific areas in the absence of the Area Care Manager
• Maintain own supervision responsibilities including supervision agreements, probations, Inductions and Appraisals.
• Oversee Rota templates to ensure working time directives are being adhered to
• Oversee and lead investigations and support Area Care Managers of same
• Manage and oversee annual leave and ensure it is being managed effectively and fairly
• Act as a mentor for Area Care Manager’s
• As part of the Induction of Area Care Managers - Introduce to community with staff teams and clients
• Support and Mentor Area Care Managers in all Connected Health systems and processes
• Weekly and monthly meetings in aid of support to Area Care Managers
• Manage and Report as appropriate all adverse incidents, safeguarding and complaints.
  Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
  https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf