Regional Client Lead, North America at Smartly.io

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Strategy, Revenue Ownership, Platform Adoption, Executive Partnership, Operational Excellence, Cross-Functional Leadership, Business Planning, Relationship Building, Change Management, Creative Automation, Media Activation, Intelligence, Trust-Based Relationships, Growth Strategy, Pipeline Management, Customer Outcomes

Industry

Advertising Services

Description

The Regional Client Lead (North America) acts as the regional business owner for a portfolio of enterprise accounts. This role sits at the intersection of client strategy, revenue ownership, and platform adoption, with accountability for long-term growth, executive partnership, and operational excellence We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. In this role, you will become a trusted advisor, creating win-win outcomes that deliver meaningful value for both Smartly and our clients. This is not a traditional customer success role. You will lead complex, multi-stakeholder relationships, shape how Smartly is embedded into your customers’ operating models, and orchestrate cross-functional teams to deliver outcomes across creative automation, media activation, and intelligence. You are expected to operate comfortably at the executive level, bring a strong point of view, and drive progress in environments that are often ambiguous and fast-moving. RESPONSIBILITIES Enterprise Account Leadership Own the North America strategy and commercial outcomes for a portfolio of global, enterprise customers Act as the senior executive partner to client stakeholders, including VP and C-level leaders Build deep, trust-based relationships across marketing, media, creative, and operations teams on the client side Growth & Commercial Ownership Own revenue forecasting, pipeline management, and expansion strategy for assigned accounts Identify, shape, and close opportunities anchored to customer outcomes and platform value Lead joint business planning with customers, aligning priorities, timelines, and success metrics Platform Adoption & Value Creation Drive adoption of Smartly’s platform across creative, media, and intelligence use cases Translate Smartly’s product roadmap into clear, business-relevant value for customers Partner closely with Product and Solutions teams to ensure customer needs inform roadmap priorities Cross-Functional Orchestration Lead and align internal teams across Client Partners, Solutions Engineering, Creative Services, Managed Services, and Sales Remove friction, clarify ownership, and ensure the right people are engaged at the right time Establish clear communication, escalation, and feedback loops to maintain momentum and accountability Operating Model & Change Management Help customers evolve their internal workflows and operating models as they scale creative and media through Smartly Navigate agency relationships, internal client politics, and regional/global complexity Act as a steady, credible leader during moments of change, ambiguity, or urgency About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.

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Responsibilities

The Regional Client Lead will own the North America strategy and commercial outcomes for a portfolio of global enterprise customers while acting as a senior executive partner to client stakeholders. This role involves driving platform adoption, orchestrating cross-functional teams, and helping customers evolve their internal workflows.