REGIONAL CLIENT MANAGER at Richemont

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Strategy, CRM, Data Analytics, Luxury Retail, Clienteling, Strategic Planning, Project Management, Relationship Management, Team Leadership, Performance Reporting, Budget Management, Market Analysis, Communication, Presentation Skills, Commercial Acumen

Industry

Retail Luxury Goods and Jewelry

Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Client Strategy & Development - Develop and execute a regional client strategy aligned with global headquarters and APAC business objectives. - Drive client acquisition, retention, reactivation, and lifetime value growth. - Identify and nurture VIC (Very Important Client) and top-tier client segments. - Monitor regional client KPIs and implement action plans to optimize performance. Retail Partnership & Leadership - Partner closely with Commercial Director and Head of retail to embed clienteling culture in stores. - Train and coach store teams on client engagement, CRM usage, and luxury service excellence. - Support store events, private appointments, and high-profile client activations. - Ensure consistent client experience standards across all APAC markets. CRM & Data Analytics - Oversee CRM strategy and ensure effective utilization of client data. - Analyze customer insights to identify trends, opportunities, and areas for improvement. - Collaborate with global CRM teams to localize initiatives for APAC markets. - Ensure data quality, compliance, and best practices across the region. Events & Client Experiences - Lead planning and execution of exclusive regional client events and brand activations. - Partner with Marketing and Communications teams to create elevated, brand-aligned experiences. - Identify strategic partnerships that enhance client engagement and brand desirability. Performance & Reporting - Track and report on client KPIs, including recruitment, retention, repeat purchase rate, and VIC growth. - Provide regular performance updates and strategic recommendations to the Managing Director and global teams. - Manage regional client budget effectively. Qualifications & Experience - 8–12+ years of experience in luxury retail, CRM, or client development roles. - Proven track record in managing high-value client portfolios across multiple markets. - Strong understanding of the Asia Pacific luxury consumer landscape. - Experience working in a regional or multi-country capacity preferred. - Excellent interpersonal, communication, and presentation skills. - Strong analytical mindset with proficiency in CRM systems and data analysis tools. - Ability to travel regionally as required. Key Competencies - Strategic thinking with strong commercial acumen - Relationship-driven and client-centric mindset - Leadership and influence across multicultural teams - High level of discretion and professionalism - Strong project management and organizational skills #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

Develop and execute regional client strategies to drive acquisition, retention, and lifetime value across APAC markets. Lead CRM initiatives, manage high-profile client events, and partner with retail teams to ensure service excellence and consistent brand experiences.