REGIONAL CLINICAL IMPROVEMENT LEAD

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
We are seeking dynamic and experienced veterinary leaders to join our team as a Regional Clinical Improvement & Performance Lead.
These pivotal roles are responsible for providing clinical coaching, mentoring, operational support, and clinical improvement and performance support to our veterinary practices across the regions. Working closely with practice teams, business leaders, and support functions, you will ensure the delivery of high-quality veterinary care while driving clinical and commercial success.
The Regional Clinical Performance Lead (RCPL) is responsible for driving clinical excellence and operational consistency across a region, reporting to and supported by the Regional Veterinary Director. This internal opportunity supports the implementation of IVC Evidensia’s clinical performance strategy, ensuring measurable improvements in clinical and patient outcomes, client satisfaction, and business performance. The role is ideal for experienced clinicians seeking to expand their clinical leadership impact within IVC and will be heavily focused across multiple Practices within each Region. Preparedness to travel is required as this role will be Practice-facing.

• Implement and monitor the Clinical Improvement and Performance Management Model and Clinical quadrant of the Balanced Scorecard across practices.
• Accountable to your Regional Veterinary Director, you will provide high levels of support to Practice leadership teams and Area Directors to lead improvement in clinical KPI’s.
• Identify and address opportunities to reduce clinical care gaps using data-driven insights, working closely with Practice teams to achieve this.
• Act as a clinical liaison between central functions and regional teams drawing on their support and offering your support when required.
• Champion continuous improvement and clinical capability development by supporting, mentoring and coaching clinical leadership teams.
• Ensure adherence to RCVS Practice Standards and internal governance frameworks.
• Be aware of and implement wider company clinical initiatives.
• Look for opportunities to further improve Practice performance beyond the Clinical agenda and communicate these appropriately.
• Lead the regional implementation of the Clinical Improvement & Performance Management Model, including diagnostics, procedures and surgical case management.
• Promote the most efficient use of Clinician time through appropriate use of the diary to ensure the correct balance of front of house and back of house activities.
• Identify patient care gaps and support Practice teams in the delivery of More Patients, More Complete Care to improve clinical outcomes and deliver health and welfare benefits to our patients.
• Monitor and support the delivery of clinical KPIs, mentoring Area Directors and Practice Teams to embed a culture of clinical improvement, performance and accountability.
• Identify and address clinical performance gaps, using data-driven insights to guide interventions.
• Identify and look to promote any unique or niche clinical offerings which may benefit patients across the wider IVC estate.
• Work with full Practice teams and support local leadership in the application of tools and techniques to improve patient outcomes and clinical improvement and performance. This will require ongoing coaching, mentoring, knowledge transfer and the delivery of defined interventions to improve clinical performance.
• A requirement to have a high level of capability in communication, and an ability to build trust and confidence quickly will be required, with regular presence across Practices in the Region.
• Support leadership clarity initiatives by helping define and align clinical leadership roles within practices.
• Work with and support the Head of Clinical Performance and Development in the delivery of coaching, mentoring and wider training initiatives for Practice teams to help deliver clinical improvements.
• Contribute to the development and delivery of CPD and clinical training resources plans within the Practice setting. Formulating with Clinical Leaders, a clinical development plan which is targeted at enhancing clinical performance and clinical capability, bespoke both for individuals and the wider needs of the practice team.
• Ensure practices adhere to RCVS Practice Standards and IVC Evidensia’s clinical governance framework.
• Support audit processes and the implementation of evidence-based clinical ways of working.