REQUIRED QUALIFICATIONS:

• High School diploma or GED
• 1 year of retail banking experience preferred
• Customer service experience preferred
• Cash handling experience preferred
• Ability to serve a heavy workflow of customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
• Maintain a professional demeanor at all times
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Willing to grow and be challenged
• Ability to work Saturdays on a rotating basis
• Ability travel to other offices within region as schedule dictates
• Participation in community events and in school banking program are required, as are public speaking, working extended hours as needed

• Perform all duties of paying and receiving teller and personal banker
• Balance vault on a regular basis
• Perform teller capture duties
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
• Utilize sales and service strategies to retain existing relationships and enable growth of new relationships. Actively participates in follow-up strategies.
• Responsible for promotion of bank sales and customer onboarding process through CRM
• Stay abreast of changes/updates to bank products and policies ensuring the accuracy of information provided to customers
• Provide an extraordinary customer experience
• Resolve exceptions and ensure compliance with federal bank regulations and laws
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Perform other duties as assigned