Regional Customer Coordinator at Camin Cargo Control Inc.

Fife, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Field Measurements, Lab Testing, Job Progress Updates, Problem Solving, Negotiation Skills, Interpersonal Skills, Managerial Skills, Data Analysis, Quality Control, Scheduling, Job Assignments, Communication, Technical Knowledge, Root Cause Analysis, Troubleshooting

Industry

Oil and Gas

Description

REGIONAL CUSTOMER COORDINATOR 1.0 Corporate Job Title Regional Customer Coordinator 2.0 Reporting Relationships Reports to the Operations / Branch Manager and has the authority and responsibility for front filling for an Operations Manager in their absence. 3.0 Position Summary Directs, coordinates and aids in all the activities which affect the between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. 4.0 Minimum Requirements • Requires a H.S. Degree (or equivalent) and a minimum of three years relevant and increasingly responsible experience in field inspection positions and product specifications in the petroleum industry, with an emphasis in the loss control area. • Must demonstrate strong evidence of effective managerial and inter-personal skills. 5.0 Fitness for Duty – Physical Demands • Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty – Physical Demands for this position. • The ability to perform all tasks listed is a requirement for this job description 6.0 Responsibilities • Communicating to customers information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company’s business interest and at the same time satisfy the customer. • Reviews and evaluates the customer’s nomination (purchase order) for completeness and for the Company’s ability to meet customer requirements. • Reviews customer’s job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer’s requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician, as necessary. • Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed. • Has authority to resolve, and to effectively recommend resolving, customer complaints using superior negotiating and customer relations skills, under minimal supervision. • Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal, or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems. • Performs or shares scheduling and job assignment duties during non-working hours, weekends, and holidays.

Responsibilities

The Regional Customer Coordinator directs and coordinates activities between the Inspector Coordinator and the customer, ensuring effective communication and customer relations. They are responsible for resolving customer complaints and ensuring job requirements are met in a timely manner.