Regional Customer Experience Specialist-Quality Division at BYD Europe

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality management, Data analysis, Customer complaint handling, Communication, Coordination, Project management, Reporting, Service quality assessment

Industry

Motor Vehicle Manufacturing

Description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. As a Regional Customer Experience Specialist, you will play a key role in monitoring the end-to-end sales process at dealerships, evaluating dealer service levels, and ensuring high customer satisfaction. Your primary objective is to improve service quality by identifying key issues through data analysis, providing actionable recommendations, and conducting on-site verification. Key Responsibilities: • Visit stores to verify service conditions and produce store visit reports. • Collect customer feedback, analyse key issues, and identify opportunities for improvement. • Ensure dealers’ sales processes comply with brand service standards. • Regularly report evaluation results and quality improvement progress to management. • Complete other tasks assigned by the team leader. Skills, Qualifications, and Experience Required: Over 2 years of experience in quality management, with the ability to effectively handle customer complaints and feedback. Experience in the passenger car sector is preferred. Excellent skills in data analysis, communication, coordination, and project management. Proficient in spoken and written English; additional language skills (e.g., Hungarian, Polish, Slovak, Romanian, Serbian, or Bulgarian) would be an advantage. Eligible to work in the HU Full Clear EU driving licence If you align with our mission and have the skills we need, apply to be our Regional Customer Experience Specialis in Hungary today. Join us in our journey towards a sustainable future!

Responsibilities

The specialist will monitor end-to-end sales processes at dealerships and evaluate service levels to ensure brand compliance. They are responsible for conducting store visits, analyzing customer feedback, and providing actionable recommendations to improve service quality.