Regional Customer Support Manager at Pure Metal Galvanizing A Valmont Company

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, CRM Optimization, RPA Use Case Identification, Sales Process Automation, Stakeholder Management, Data Analysis, Strategic Planning, Quality Assurance, Change Management, Service Delivery, Microsoft Office Suite, Customer Experience Strategy

Industry

Manufacturing

Description

7 Activity Street Acacia Ridge Queensland 4110 About Us. We’re Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better. The Impact You’ll Make We have a rare opportunity for an influential and tech savvy leader to join our Infrastructure division as the Regional Customer Support Manager. In this newly created opportunity, you will lead a national customer service team across Australia and New Zealand to effectively deliver strong customer experience outcomes. You will play a critical role in supporting our team to champion a customer-centric culture, enhancement and automate sales processes, and deliver high-quality solutions to complex customer needs. Reporting to the Sales Director APAC, key responsibilities include: Manage and enhance customer service across Australia and New Zealand, ensuring consistent service excellence and region-specific needs are met. Build and maintain strong relationships with key customers and potential clients, driving customer satisfaction and identifying opportunities for future business growth. Lead change initiatives that improve system utilisation, enhance and automate processes, service delivery and frontline sales enhancement practices. Drive the identification and documentation of RPA use cases by analysing business processes and translating them into structured automation requirements. Coordinate the generation/utilisation and analysis of quoting and performance data and deliver insights to commercial sales leadership Own and optimise the use of CRM platforms, ensuring systems support service delivery, reporting, and customer insights Analyse customer and service performance data to inform decisions, prioritise improvements, and track outcomes Partner with senior leaders, operational teams, and external stakeholders to align customer service outcomes with broader business and infrastructure objectives Develop and maintain a customer delivery strategy, ensuring that sales deliveries meet customer expectations and align with sales orders. What You’ll Bring Proven success in a Senior Leadership position in Customer Service, Service Delivery or Internal sales. Demonstrated experience working within infrastructure, utilities, transport, energy will come highly regarded. Qualifications in Business Administration, Customer Service Management, or related fields, regarded Extensive experience in CRM management with demonstratable capabilities in and driving optimisation, automation and adoption Strong knowledge of sales and quality systems, with experience in Quality Assurance, CRM software/procedures, and Microsoft Office Suite. Highly developed organizational and communication skills, with the ability to prioritize and effectively manage a large volume of work. Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now. All successful applicants will be required to undergo pre-employment checks including a medical. Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law. Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology. Valmont serves two primary markets — agriculture and infrastructure — and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries. That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world. + That’s the value we add.

Responsibilities

Lead a national customer service team across Australia and New Zealand to deliver high-quality customer experience outcomes. Focus on automating sales processes, optimizing CRM platforms, and aligning service delivery with broader business objectives.