Location: Dubai, United Arab Emirates
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

Position Summary:

• Act as the primary point of contact for PAY Digital customers across CIS, Middle East, and Africa for projects and services.
• Drive project and service delivery to meet target time-to-market (TTM) and revenue margin objectives.
• Manage and lead a team of Project Managers, ensuring their growth, performance, and alignment with business objectives.
• Align closely with regional sales and CSM teams on engagement strategies for customers and prospects.
• Maintain strong relationships with strategic PAY Digital customers.
• Support project teams in resolving roadblocks and ensuring alignment with Thales PAY strategy.
• Conduct regular capacity planning to ensure delivery teams are appropriately staffed.
• Coach and develop Project Managers, enhancing their expertise in best PM practices and technologies.
• Ensure high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS), leading postmortems for continuous improvement.
• Optimize delivery efficiency and cost-to-serve to support business growth.

Essential Functions / Key Areas of Responsibility :

Please refer the Job description for details