Overview:
The Regional Director is an experienced property management professional who provides hands-on leadership, management and direction to ensure customer partnerships are maintained and operated in accordance with Castle standards and established community objectives. The Regional Director works in partnership with the Board of Directors and/or the developer, the Property Manager and internal support staff to oversee and operate the community and assist in problem resolution.

Responsibilities:

• Serves as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
• Responsible for the retention of the accounts they are assigned
• Proactively hires PM’s in advance of need
• Responsible for attaining and exceeding the budgeted contribution margin for each account
• Culture driver for business unit.
• Supervises hiring and management of direct employees.
• Completes performance evaluations of direct reports on an annual basis.
• Ensures personnel can meet the community’s goals and standards.
• Attends Annual, Budget, Board of Directors, and/or Special Meetings when needed.
• Actively support the business development function.
• Assists with transition of new accounts.
• Provides semi-annual written report to the Business Unit Leader on each site.
• Oversees budget for all associations in region.
• Develops and implement Castle Best Practices on-site.
• Implements training for Castle software.
• Enforces Castle policies and procedures.
• Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
• Ensures that hurricane emergency procedures are in place at each site and staff has been trained in those procedures.
• Evaluates properties that are underperforming and implements strategies for improvement.

REQUIRED EDUCATION AND EXPERIENCE

• Associates degree required. Associates degree with concentration in Business, Real Estate and/or Hospitality preferred.
• 4+ years of Community Association Management and/ or business experience with increasing levels of leadership and management responsibility.
• Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree with a concentration in Business, Real Estate and/or Hospitality.
• Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
• Management of large teams and projects.
• Experience with accounting concepts, P&L and budget preparation.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Ability to quickly and easily navigate the property/building, as required to meet the job functions.
• Ability to work in an upright standing or sitting position for long periods of time, will fluctuate day by day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor
• Ability to lift 10lbs.
• Ability to stoop and bend.
• Occasional handling, grasping and lifting of objects and packages.

Responsibilities:

• Serves as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
• Responsible for the retention of the accounts they are assigned
• Proactively hires PM’s in advance of need
• Responsible for attaining and exceeding the budgeted contribution margin for each account
• Culture driver for business unit.
• Supervises hiring and management of direct employees.
• Completes performance evaluations of direct reports on an annual basis.
• Ensures personnel can meet the community’s goals and standards.
• Attends Annual, Budget, Board of Directors, and/or Special Meetings when needed.
• Actively support the business development function.
• Assists with transition of new accounts.
• Provides semi-annual written report to the Business Unit Leader on each site.
• Oversees budget for all associations in region.
• Develops and implement Castle Best Practices on-site.
• Implements training for Castle software.
• Enforces Castle policies and procedures.
• Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
• Ensures that hurricane emergency procedures are in place at each site and staff has been trained in those procedures.
• Evaluates properties that are underperforming and implements strategies for improvement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Ability to quickly and easily navigate the property/building, as required to meet the job functions.
• Ability to work in an upright standing or sitting position for long periods of time, will fluctuate day by day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor
• Ability to lift 10lbs.
• Ability to stoop and bend.
• Occasional handling, grasping and lifting of objects and packages