Regional Director of Operational Excellence at Illumia

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Hospice Operations, Clinical Standards, Regulatory Readiness, Coaching, Onboarding, Process Improvement, Clinical Compliance, Staff Engagement, Operational Best Practices, QAPI, Data Management, Time Management, Cross-functional Collaboration, RN License, CPR Certification

Industry

Hospitals and Health Care

Description

Overview Expand Access. Strengthen Leadership. Transform Hospice Care. We are seeking a Regional Director of Operational Excellence to join our leadership team and play a pivotal role in developing hospice branch operations, orientation processes, and quality care delivery. You will partner directly with clinical and administrative leaders to strengthen local teams, support regulatory readiness, and ensure hospice services meet the highest standards of excellence. This role requires regular, in-person weekly travel across assigned branches in North Carolina and South Carolina, and reports to the Vice President of Operations. As Regional Director of Operational Excellence, you will: Serve as a strategic advisor and mentor to branch leaders, ensuring alignment with operational and clinical standards Provide hands-on support with onboarding, coaching, and retention of new leaders Conduct on-site visits and audits, identifying opportunities for education, training, and process improvement Collaborate with leadership teams to promote clinical compliance, high-quality patient care, and staff engagement Coordinate with regional leaders, medical directors, and corporate staff to implement operational best practices Support preparation and readiness for inspections, licensure, and accreditation surveys Serve as a resource for regulatory updates, clinical systems, and policy compliance Lead hospice quality assurance and performance improvement (QAPI) activities Participate in patient care coordination and hospice service delivery reviews across varied settings Track in-service training compliance and support professional development across the region About You What You’ll Bring: Registered Nurse (RN) with active, unencumbered license in your state of residence Minimum of five years’ operations or leadership experience, with at least three years in hospice preferred Strong communication, coaching, and leadership skills CPR certification Willingness and ability to travel regularly throughout assigned region Preferred (Not Required): Bachelor’s degree in nursing or a related field Regional or multi-site leadership experience in hospice or healthcare Experience with training development, team education, or clinical integration Knowledge of hospice compliance, quality metrics, and regulatory frameworks Familiarity with HomeCare HomeBase or similar EMR systems Specialized Knowledge/Skills: Strong understanding of state/federal healthcare regulations Ability to review financial metrics and operational performance Excellent time management, prioritization, and follow-through skills Comfortable working independently while collaborating cross-functionally Ability to manage data, deliver reports, and drive field-level execution License & Certifications: Active RN license (required) Valid driver’s license and automobile liability insurance CPR Certification Technology & Tools: Intermediate Excel skills Basic PowerPoint skills Experience navigating electronic systems, EMRs, and compliance tools We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply now and lead the way in creating consistent, high-quality hospice operations that make a difference in every community we serve. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Responsibilities

This role involves serving as a strategic advisor and mentor to branch leaders, ensuring alignment with operational and clinical standards while providing hands-on support for onboarding, coaching, and retention of new leaders. The Director will also conduct on-site visits and audits to identify opportunities for education, training, and process improvement across hospice operations.