Schedule: Full-Time
Hybrid with frequent travel between Syracuse, NY and Buffalo, NY with occasional travel to Albany, NY
Salary: $105,000- $115,000 annually – based on experience

POSITION SUMMARY:

The Regional Director of Operations manages and directs the operations of a group of Peregrine Senior Living (PSL) communities within a specific region, under the direction of the Vice President of Operations. This position assists in the growth and ongoing operational success of Peregrine Senior Living’s business initiatives and assures that the highest degree of quality of care is consistently provided to our residents, and focuses on achieving high levels of customer and employee satisfaction while overseeing assigned communities.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Healthcare, Human Services, Gerontology, Business, or related field
• Minimum of five to seven years of successful experience in Operations, Marketing, Sales, Financial Planning and Human Resources in a senior living management role required
• Experience in all operational aspects of senior living communities, including independent and assisted living, Memory care, and Enhanced Assisted Living is preferred, or equivalent combination of education and experience.
• Knowledge of and/or ability to quickly master understanding of related regulatory and compliance requirements, required
• Leadership skills with organizational, communication and problem-solving skills with high moral and ethical standards with a commitment to maintaining the safety and best quality of life possible for seniors living in an assisted living community, required
• Working knowledge of computers including Excel, Word, and MS Office, Electronic Medical Records, required
• Must have a valid driver license as this position requires frequent travel

• Recruits, hires, manages, and provides dedicated support to Executive Directors for assigned region(s)
• Monitor regional community operations through hands interactions with community teams on a regular basis, as well as review of financial statements, sales and activity reports, and other performance data. These report results are to be provided to the VP of Operations and Operator(s) as directed
• Oversee and assist in the preparation of annual budgets for each community, then works with management team to ensure that all departments consistently meet monthly budget guidelines
• Assure that all opportunities to generate ancillary revenue are fully maximized and reviewed monthly
• Make periodic visits to each community with physical rounds both inside and out
• Meet with all levels of staff and exits each visit with the Executive Director to review areas of opportunity and growth
• With the assistance of community staff, makes recommendations for capital expenditures/improvements
• Develop and maintain positive relationships with staff at all levels of the organization
• Work with the sales and marketing team to monitor sales performance and to modify marketing plans as necessary in conjunction with the Corporate Marketing Director
• Promote favorable public relations and represent the company as required, specifically with those businesses that influence the senior market
• Maintain full compliance with all government laws and regulations regarding the operation of the communities within the assigned region
• Consistently analyze relevant operational data and effectively present recommendations and conclusions
• Oversee and guide department managers and Executive Directors in the development and use of departmental policies and procedures
• Puts customer service first; ensuring residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights, while maintaining an open line of communication between residents and their families.