Complete Care Management, a leading provider of skilled nursing and rehabilitation services across the Mid-Atlantic, seeks a dynamic and experienced Regional Director of Operations (RDO). This role will oversee operational excellence across multiple facilities in West Virginia and Maryland, ensuring the highest standards of care delivery and operational efficiency.

QUALIFICATIONS:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• Current and valid Nursing Home Administrator (NHA) license in the state of WV or MD.
• Must be willing and eligible to obtain licensure (NHA) in WV or MD within 6 months of hire if not already obtained.
• Minimum of 5 years of experience in a multi-facility leadership role within the long-term care industry.
• Proven track record of success in managing skilled nursing facilities’ operational and financial performance.
• Strong knowledge of federal and state regulations governing long-term care.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to analyze financial data, prepare budgets, and manage expenses effectively.
• Ability to travel extensively within the Mid-Atlantic region, including West Virginia and Maryland. This position is 100% in the field.

• Provide strategic leadership and oversight to facility administrators and operational teams within the assigned region.
• Ensure compliance with regulatory standards and company policies across all facilities.
• Drive continuous improvement initiatives to enhance clinical outcomes, operational efficiency, and resident satisfaction.
• Collaborate with corporate departments to implement best practices in financial management, human resources, and clinical operations.
• Conduct regular site visits to monitor facility performance, provide support, and foster a culture of teamwork and accountability.
• Lead recruitment, training, and development efforts for facility leadership teams.
• Serve as a liaison between regional facilities and corporate headquarters, ensuring effective communication and alignment of goals.