Regional Director of Technical Account Management at Axonius United States

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

250000.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Success, Enterprise Architecture, Technology Consulting, Solutions Development, Technical Architecture, Communication, Collaboration, Problem Solving, Business Processes, Cloud Technologies, Database Technologies, Application Technologies, Endpoint Technologies, Network Technologies, Leadership

Industry

Computer and Network Security

Description

Regional Director of Technical Account Management As part of our rapid growth, we are looking for a Regional Director of Technical Account Management to join our team! This person will lead a team of 5-10 TAM, each responsible for several assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Axonius investment, and reduce churn. This TAM leader should have a great track record working with teams and translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the Axonius platform. You will forge relationships with our customer’s leadership, developing a deep understanding of their Axonius drivers, guide the TAMs in sharing technical best practices, and lead the TAMs through the handling of any major incidents, managing the customer’s expectations and communications through the resolution of such incidents. The ideal TAM Regional Director is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, can learn new technologies quickly, and uses their time efficiently. There may be some occasions requiring travel to customer sites and may need to be available for some after-hours calls depending on the customer’s needs. Responsibilities Lead a regional team of proactive TAMs, ensuring the success of their customers along with the growth and nurturing of their skillsets. Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Axonius. Help your team become a trusted advisor to their customers with both key business and technical decision-makers. Guide the team on identifying key industry business process areas for opportunity to use the Axonius platform. Guide the team in leveraging Axonius customer health frameworks and providing relevant technical recommendations on solutions specific to customers’ business needs. In support of the overall Customer Success strategy, monitor and identify trends in Axonius adoption and utilization, use case development and value tracking, using this data to get ahead of and prevent churn. Provide timely account or issue executive-level summary status reports both internally and to the customer. Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions. Drive the TAM team in working closely with sales to identify additional opportunities for Axonius products and growth in customer environments. Experience/Skills Required 5+ years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture. 3 + years of experience leading a team of Technical Account Managers providing direct oversight to engagement deliverables and overall health, as well as direct alignment to customer executive stakeholders Experience in dealing with large, complex, distributed systems scale business. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Ability to prioritize, multi-task, and perform effectively under pressure. Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Strong knowledge of business processes (Sales, Service, Marketing, Support), business applications, and automation. Thorough familiarity with the database, application, endpoint, network, and cloud platform technologies #LI-MS5 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options and attractive benefits. Annual On Target Earnings $200,000—$250,000 USD About Axonius: Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world. Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius. At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. 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Responsibilities

Lead a regional team of Technical Account Managers to ensure customer success and skill development. Develop relationships with key stakeholders and guide the team in providing proactive recommendations to enhance customer usage of the Axonius platform.