Regional Director at SteelHead Management

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-Site Property Management, Strategic Thinking, Project Management, Team Leadership, Analytical Skills, Problem-Solving, Communication Skills, Vendor Relations, Budget Management, Recruitment, Training, Performance Evaluation, Customer Service, Creative Thinking, Collaboration, Community Building

Industry

Real Estate

Description

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Job Overview We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio (The Oliver, The Mirage Manchester, The Concord Northside and Helios). The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO. Responsibilities Include: Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc. Review/audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success Oversee - on a high-level - the resident event agendas to ensure we maintain a social/community culture consistent with our brand Resolve all escalated resident concerns/complaints Review and approve invoices in Spend Management per the approval structure Work with the Property Managers to effectively on-board new hires Motivate and inspire team members in recognizing areas of strengths and providing constructive feedback and development plans for areas of weakness Track property and team member performance through consistent performance evaluations Meet occupancy, collection, and retention expectations per budget Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies Partner closely with service team to manage items related to service, including; contracts, property appearance, preventative maintenance, special projects, capital projects Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement Work with Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth/trade-outs, approve daily pricing recommendations per financial goals Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM core values Recruit, hire, train, and mentor individuals for all property-level positions Plan team events to promote relationships, teamwork, and a collaborative culture in the region Qualifications: A college degree or commensurate experience in real estate and property management. Industry designations such as CPM also helpful. 7+ years of related multi-family experience preferred Exceptional knowledge of local real estate markets Superior analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges Creative thinking skills, with a track record of successful innovations Proficiency with Microsoft Office RealPage experience preferred Strong written and verbal communication skills Ability to provide clear direction and balance competing priorities Deadline oriented, able to manage various stakeholder relationships and communicate effectively with all parties, multi-task and continually advance the long-term goals of the portfolio Company Benefits: 4-Weeks Paid Time Off 10 paid Holidays Medical Dental Vision Company Paid Life Insurance FSA 401k Cell Phone Allowance Opportunity for Growth Steelhead offers a great work environment, and we are committed to our CORE VALUES. We believe in: Strength of Purpose Gratitude and Grace Collaboration and Communication Relentless Pursuit of Excellence Uncompromising Honesty Trusting In Each Other and Ourselves Spirit of Accountability & Self-Improvement Innovation Results Enjoying the Ride! Steelhead Management is an Equal Opportunity Employer.

Responsibilities

The Regional Director is responsible for overseeing property operations, ensuring high standards of maintenance, and managing team performance. This includes resolving resident concerns, approving invoices, and driving financial performance through strategic initiatives.