Regional Executive at CullenUS

Kew, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-site Retail Leadership, Commercial Performance Management, Client Experience Standards, KPI Management, Sales Forecasting, Workforce Management, Coaching And Development, Operational Excellence, Luxury Retail Management, Strategic Execution, Stakeholder Management, Regional Expansion

Industry

Retail Luxury Goods and Jewelry

Description

About the position: Working closely with the Head of Retail Performance, this role supports the Australia and New Zealand portfolio the delivery of retail initiatives at a regional level, creating a consistent client and employee experience across all showrooms. The position focuses on driving commercial performance through exceptional client experiences, while leading engaged, high-performing teams that embody Cullen’s values. Key Responsibilities include: Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations. Support the execution of Cullen’s global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency. Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement. Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management. Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences. Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch. Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically. Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times. What are we seeking? Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment. Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes. Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics. Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving environment. Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance. Willingness and ability to travel regularly within the assigned region. What we offer: Partner closely with the Head of Retail Performance to shape and scale our ANZ portfolio during an exciting phase of global expansion. Work in our Monday–Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available. Generous staff discounts on our fine jewellery, plus 20% off for your friends and family. An extra week of paid leave every year to support a charity close to your heart. We sponsor a child in need via Baptist World Aid for every full-time team member who joins us.

Responsibilities

Lead retail performance across the Australia and New Zealand region to ensure sales, service, and operational goals are met. Drive commercial growth by maintaining consistent premium client experiences and leading high-performing showroom teams.