JOB SUMMARY

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK’s largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
HMRC Estates is at the forefront of delivering the biggest property programme in the UK. We are at the forefront of Government property transformation. HMRC Estates provides the professional capability to our customers and our tenants ensuring the estate is the right size, shape and quality to meet both the current and future needs of HMRC.
We are recruiting Property Specialists, Project Managers, Facilities Managers and Engineers. We are looking for people with expertise in a wide range of property related services that can work at pace in a fast moving agile workplace.
The Estates Directorate is committed to building the professionalism of our people, providing clear and defined career pathways enabling focused learning and development across several specialist areas in a culture of continual improvement.
You will be part of an estates vision to be the best Estates department in Government, providing first class buildings and excellent services for our customers.

JOB DESCRIPTION

To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.
• To support the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.•
Supporting the development/evolution of our customer focused services.
• Oversee performance of the hard and soft FM contractors, ensuring coordinated joined up delivery to our customers.
• To support the lead to integrate contractor delivery in the Regional Centre and Specialist Sites whilst ensuring robust management of performance on legacy contracts across the estate.
• Input into the review and report on supplier performance to the Estates Area G7 FM Lead, acting to drive continuous improvement.
• Supportive leadership and direction of Band O’s, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.
• Take proactive ownership to manage customer complaints through to timely and successful resolution.
• Ensure provision of high quality and consistent communications with customers and key stakeholders.
• Support escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Government Property Framework

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Property