LOCATION: TOWER HAMLETS, LONDON, E14 0JW

G4S Facilities Management is seeking a highly motivated and experienced Regional Facilities Manager to oversee the delivery of high-quality hard and soft services across a portfolio of schools in the London Borough of Tower Hamlets. The role is critical in ensuring the successful delivery of a PFI contract, meeting client expectations, and maximising operational efficiency.

• Oversee the delivery of all hard and soft Facilities management services
• Manage customer relationships with the Schools and service delivery for the region.
• Direct a relationship with the Helpdesk and utilise data from CAFM, ensure PPMs and reactive works are completed on time and to the required contractual standards.
• Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Regional Account Manager where required.
• Monitor and control agreed budgets and review with the Contract Management team at monthly meetings.
• Manage labour costs to budget and oversee recruitment and ensure all employees and any temporary employees receive the appropriate induction and training.
• With an ethos of quality data driving performance ensure your direct reports have a clear understanding of their role, responsibility and performance measurement requirements. Analysing and seeking out opportunities for improvement across ALL service requirements.
• Oversee all weekly and monthly shift reports before processing to payroll.
• Undertake Health and Safety audits and lead Health and Safety meetings with direct reports, identifying Health and Safety incidents and or concerns.
• Ensure that safeguarding and emergency procedures are current and that all staff and contractors are aware of them and all contractors undertake a site induction.
• Chair weekly/monthly service reviews with direct reports.
• Reduce spend levels by introducing innovative cost saving solutions.
• Maintain minimum levels of work in progress (non-billed works) in accordance with company guidelines.
• Provide robust management of Purchase Orders and ensure all Purchase Orders are raised in a timely manner.
• Support the Contract Manager in preparation of monthly operational and financial reports for submission within the required deadline.
• Monitor the helpdesk to ensure that all reactive works are captured especially where work is to be recharged to the client.
• Liaising and supporting lifecycle and PMO with condition surveys, planning of works, reviewing Safe Systems of Work (SSoW), management of contractor, snagging and works sign off where applicable.
• Manage suppliers to ensure a good level of service delivery.