REGIONAL FACILITIES MANAGER: UK & ROI

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The Regional Facilities Manager will own and manage FM supplier contracts and partnerships, ensuring optimal service delivery and operational efficiency across all assigned retail sites. This role ensures that Primark’s FM partners deliver on their contractual obligations while maintaining high standards of FM service delivery in a high-quality retail environment.

WHAT YOU’LL DO:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Deliver the day-to-day management of FM supplier contracts, ensuring that contractual service delivery standards are met across all sites.
• Ensure that the FM suppliers responsible for operational and reactive issues manage all tasks efficiently and effectively.
• Ensure stores remain operational by managing supplier activities, minimising downtime, and responding swiftly to emergency situations, including out-of-hours call-outs.
• Organise monthly operational review meetings with suppliers to discuss performance, address issues, and identify opportunities for improvement.
• Monitor spend across all FM services, including planned and reactive maintenance, statutory compliance, CAPEX projects and cleaning, and take corrective action to prevent budget deviations.
• Drive a culture of continuous improvement within the FM supplier base by identifying areas for innovation, efficiency, and service enhancements.

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Facilities Management Expertise: Minimum of five years’ experience in managing FM supplier contracts, with extensive ability in contract management and multi-site service delivery.
• Supplier & Contract Management: Effective management of large, complex FM contracts, ensuring service delivery standards, compliance, and budget adherence.
• Budget Management: Experience managing large Capex and Opex budgets, with proficient financial skills and cost control capabilities.
• M&E Knowledge: Proficient background in mechanical and electrical (M&E) services, with extensive experience managing complex, multi-unit retail estates.
• Stakeholder Engagement: Advanced interpersonal and communication skills, with the ability to build relationships across a range of stakeholders and guide decision-making