We are a multi award winning mechanical and electrical company based in Ledbury, and are looking for someone to join our helpdesk in the role of a Regional Facilities Service Co-ordinator.
Working hours are Monday to Friday 09:00 – 17:00pm.

SKILLS AND ATTRIBUTES OF A SERVICE COORDINATOR:

· Highly motivated and organised.
· Ability to work in a fast paced environment.
· Microsoft literate – Outlook, word, excel etc.
· Excellent written and verbal communication.
· Ability to use own initiative.
· Able to follow a process.

CUSTOMER SERVICE COORDINATOR REQUIREMENTS:

· The job requires high attention to detail, initiative, flexibility, and resilience due to its fast-paced nature, with a tendency for last minute urgent requirements.
· You will provide an appropriate, calm, and timely response in these situations.
· You will have excellent MS Office skills, including the ability to analyse and present data using excel. Ideally you have had some experience of using CRM software
Job Types: Full-time, Part-time
Pay: From £26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• On-site parking

Work Location: In perso

· Responsible for all sites within your region.
· Logging breakdown callouts and planned maintenance visits.
· Deploying engineers and notifying customers of visits.
· Upkeep of in-house database as well as client databases.
· Assisting Manager with customer reports and resource planning.
· Ordering materials and ensuring jobs are progressed to completion.
· Answering telephone – assisting customers/engineers with enquiries.