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Regional Field Collection Manager - Jawa Timur Bali Nusra at Cermati.com

Surabaya, East Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Operations, Data Analysis, Leadership, Communication, People Management, Organizational Skills, Customer Support, Budget Management, Collaboration, Problem Solving, Multi-tasking, Persistence, Motivation, Consumer Lending, KPI Setting, Decision Making

Industry

Financial Services

Description

Job Description Manage and responsible for the Collection Operations of the company Liaise with Superior (Collection Head) as well as other top management Ensure that the company runs with legality and conformity to established regulations Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability) Manage customer support processes and manage them to enhance customer satisfaction Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company. Handle Area Jawa Timur, Bali dan Nusa Tenggara Qualifications Hold Bachelor Degree (S1) from Reputable University Have great persistence and endurance to meet operation target, Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment At least 3 years proven experience as Collection Operation Manager or equivalent position. At least 3 years proven excellent organizational and leadership ability Outstanding communication & people management skill. Sound knowledge of data analysis and performance/ operations metrics. Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company. Excellent ability to make decisions, take actions, and make things happen

Responsibilities

Manage and oversee the Collection Operations of the company while ensuring compliance with regulations. Collaborate with various functions to enhance efficiency and manage customer support processes to improve satisfaction.