Regional Head of Ocean CX Americas, GSC at A.P. Moller - Maersk

Bilbao, Autonomous Community of the Basque Country, Spain -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Management, Case Management, Customer Onboarding, Relationship Management, Contract Management, Dispute Management, People Leadership, Strategic Planning, Performance Management, Coaching and Mentoring, Operational Development, Stakeholder Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments. The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports. Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. A colleague at this level is recognized as an expert within the organization, both within and beyond own function. Holds broad experience of several job areas or mastery in a specific discipline or within a complex function. A colleague at this level may also lead complex projects involving multiple organisations, stakeholders and disciplines. Leaders at this level adapt and execute own functional or departmental business plans and contribute to the development of parent function or department's strategies. They provide leadership and direction through other leaders and develop people through coaching and mentoring to build organizational capabilities, talent and bench strength. Jobs in this level are typically restricted on the basis of business requirements. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

Lead the Ocean Customer Experience for the Americas region, overseeing customer channel, case, and relationship management. Responsible for leading people through the full employee lifecycle and executing functional business plans to build organizational capability.