POSITION TITLE: Regional Health Care Associate Support Specialist
LOCATION: Home Base in Manchester, Exeter or Derry. Covering the entire NH region and some ME sites including Biddeford & Sanford, ME.
HOURS: Full Time , 37.5 hours/week, Hourly (Non-Exempt)
UNION MEMBERSHIP: This position is represented by AFT union in NH/VT

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Degree or Equivalent
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Commitment to customer service and satisfaction
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in
• Two to three years of health care and patient care experience preferred.
• Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours.
• Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice

POSITION PURPOSE:

• The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.
• This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

YOUR DAY- TO-DAY RESPONSIBILITIES:

• Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs, patient intake, screening, education, and informed consent for all PPNNE services and documenting appropriate lab testing.
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.
• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.
• Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
• Clean and restock exam rooms as needed.
• May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed.