WHAT ARE WE LOOKING FOR:

• Experience of working as a Hospitality Manager – preferably within the Healthcare sector and with direct hands-on culinary experience
• Experience of working within a hospitality environment demonstrating best practice and a commitment to high standards of delivery and a strong customer focus
• A positive approach with high energy levels and a passion for the business and the role hospitality plays within it
• Excellent leadership and communication skills, with ability to build strong relationships and demonstrate effective stakeholder management skills - whether with internal colleagues or external suppliers.
• Degree or diploma (or equivalent) in a relevant subject
• An extensive knowledge of hospitality practices and an ability to coach others on them
• Results orientated and tenacious – a completer finisher with an ability to work in a fast-paced work environment
• Able to lead by example, motivating others and developing a strong team ethos
• Experience of managing budgets with sound commercial acumen and an attention to detail
• Strong organisational and prioritisation skills with the ability to manage own workload

ABOUT THE ROLE

As part of the ongoing development of our Group Lifestyle offer, an exciting opportunity has arisen for an experienced Hospitality Manager to join our NEW Regional Hospitality Team. The successful applicant will play a vital role in helping to drive a culture of continuous improvement in all aspects of Hospitality across the Maria Mallaband Care Group.
Reporting to the Group Head of Hospitality, you will use your expertise to support both the development and delivery of all aspects of hotel services including the roll out of our new ‘Hug on a Plate’ strategy.
By taking responsibility for the development and standardisation of hospitality service provision within a regional portfolio of care homes, maintaining focus on the implementation of new initiatives and approaches is the key to ensuring that we ultimately meet both the nutritional and lifestyle needs of those we care for.

KEY TASKS

• To assist in the setting and implementation of all hospitality service standards - covering the disciplines of food/beverage services, front of house and housekeeping
• To support/lead the home-based teams in the delivery of their hospitality services to meet these expectations
• To support/coach the teams to create ‘a hug on a plate’ with fresh, home cooked meals catering for individual likes, dislikes and dietary requirements
• To ensure that restaurants are presented to the highest standard and the service provided is to a 5* standard whilst working closely with the chef and kitchen team to achieve this.
• To help develop and deliver hospitality education sessions to induct new and upskill existing team members across the region
• To support/lead the homes in the achievement of 5* hotel service standards to ultimately contribute to their care delivery
• To work collaboratively across all departments to contribute to the meeting of CQC and external regulators requirements with an aim to exceed expectations of the hospitality service
• To help identify new initiatives to enable the company to become a leader in the sector for the delivery of a quality customer experience
• To work closely with the Lifestyle and Dementia Teams to achieve the best possible individual outcomes for the people living with us
• To ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• To support in the development of relationships with third party suppliers, aimed at refining procurement processes and obtaining the best possible service delivery
• To attend regular briefings and communication meetings with the Regional Operations team
• To help create a best practise service environment which stimulates high performance in all hospitality services
• To support regular benchmarking of the effectiveness of the hospitality services to improve organisational performance