SUMMARY

The Regional ISET Manager is responsible for implementing and managing the Indigenous Skills and Employment Training (ISET) Program in a designated region, province(s) or territory. This role is vital in ensuring the effective delivery of employment and training services to Indigenous women in their diversity (First Nations, Metis, Inuit) in accessing education, training and employment opportunities. Under the direction of the National ISET Associate Director, the Regional ISET Manager leads the regional planning, partnership development, service delivery, and compliance and reporting requirements to support NWAC’s national ISET objectives as per its Contribution Agreement with Employment and Social Development Canada (ESDC).

EDUCATION AND EXPERIENCE

• Post-secondary education in social services, education, business administration, marketing/promotion or related fields or equivalent, through work experience and/or other relevant education.
• A minimum of 2 years of experience in case management, client services, or employment and training programs is recommended
• Familiarity with ISET and/or Indigenous employment initiatives is strongly preferred.
• Knowledge of ESDC compliance standards and program reporting requirements would be an asset.
• Strong data management and documentation skills with experience using ARMS or similar database systems.
• Ability to work both independently and as part of a client-focused team.
• Experience with Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint or NextCloud) and with online meeting platforms (Zoom, MS Teams).

KNOWLEDGE

• Knowledge and understanding of Indigenous Peoples in Canada, and diverse cultures, histories, and traditions is considered an asset;
• Understanding of the ISET Program, its objectives, funding structures, compliance requirements and reporting processes, is considered a strong asset;
• Culturally safe and trauma-informed practices in client service delivery and community engagement is considered an asset;
• Knowledge of career counseling, employment services, post-secondary and vocational training, job readiness programs, apprenticeship pathways, and wrap-around supports that contribute to client success is an asset;
• Understanding case management methodologies including intake and assessment, action planning, goal setting, referrals, is considered a strong asset;
• Awareness of regional labour market conditions, industry/employer needs, emerging workforce trends, and barriers to employment facing Indigenous peoples is considered an asset;
• Understanding of project management principles, budgeting, data collection and reporting tools is an asset;
• Knowledge of effective strategies for building partnerships with local employers, training institutions, and service providers to support program goals is an asset.

SKILLS & ABILITIES

• Must be fluently English/French bilingual, with excellent written and verbal communication in both languages.
• Writing and verbal communication in an Indigenous language is considered an asset.
• Experience applying a client-centered, strengths-based approach in supporting individuals along training and employment pathways is considered an asset.
• Ability to work in a fast-paced environment with changing priorities and short deadlines
• Ability to do data entry accurately and adherence to compliance reporting.
• Ability to develop an annual workplan to bring awareness to and promote program.
• Ability to draft reports as may be required by NWAC and/or ESDC.
• Ability to draft annual budget and financial reports.

PURPOSE OF THE POSITION

The Native Women’s Association of Canada (NWAC) is a National Indigenous Organization representing the political voice of Indigenous women, girls, two-spirit, transgender, and gender-diverse people in Canada, inclusive of First Nations on and off-reserve, status, and non-status, disenfranchised, Métis, and Inuit. NWAC was founded on the collective goal to enhance, promote, and foster the social, economic, cultural, and political well-being of Indigenous women, girls, two-spirit, transgender, and gender-diverse people within their respective communities and Canadian societies.

RESPONSIBILITIES

• Manage the day-to-day operations of the ISET program in the assigned region, province(s), and/or territory in accordance with the ESDC Contribution Agreement and NWAC guidelines.
• Coordinate regional service delivery activities:
• Assess regional client application requests for funding against program eligibility requirements as per established criteria; collect consent forms and compliance documents as part of the intake process; complete assessment and make recommendations or referrals which better align with the client’s long-term training and employment goals.
• Provide direct case management services to all ISET clients including but not limited to intake, needs assessments, action planning and ongoing Intervention support; guide clients through individualized training and employment pathways that reflect their goals and realities; monitor client progress and outcomes, supporting wraparound services including changes in financial/funding status; identify any client issues or barriers and offer support or referrals as appropriate.
• Develop and annual workplan to outline how you will build and maintain relationships with regional employers to advocate for clients and create workplace opportunities through ISET funding streams; partner with regionally-based not-for-profit organizations or private corporations to deliver projects which support employment and training and work experience opportunities; promote the ISET program by attending at schools, training institutions, career fairs, and community events; engage with community organizations to broaden program reach and awareness and ensure equitable access and visibility.
• Ensure compliance with data management protocols and strict adherence to ESDC standards as communicated by NWAC; create client files inclusive of applications, supporting documentation, case notes, intervention financials and ensure they are accurate, up-to-date and uploaded into the Accountability and Resource Management System (ARMS) database; and adhere to privacy standards and protocols in handling confidential client information.
• Maintain an active list of program inquiries and submit monthly (or as requested) reports; maintain and active client list and update the status of each intervention as may be required; submit narrative and statistical reports including outcomes and program impacts; monitor performance indicators and ensure services are meeting regional targets, client and community needs.
• Responsible for regional budgeting, forecasting and financial reporting:
  o Monitor regional budgets and ensure funds are allocated and spent in accordance with approved workplan allocations.
  o Prepare accurate monthly and quarterly financial forecasts based on client needs, service delivery including travel to regional employers or events.
  o Track active client spreadsheet and reconcile regional expenditures including client disbursements and program operational costs ensuring accuracy and compliance with financial guidelines;
  o Maintain detailed financial records and provide workplan budget variance reports to the National ISET Manager as required.

o Assist with regional financial reporting and support audits or evaluations and year-end reporting activities as needed or requested.

• Contribute to the development of the Annual Operations Plan (AOP) in collaboration with the National ISET Associate Director and Senior Director, Economic Development.
• Other duties as required or assigned.