QUALIFICATIONS

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Primary Location : Australia-New South Wales-St. Leonards
Other Locations : Australia-Victoria-Melbourne
Organization : BC-3094 IT Services-AU Corporate
Employee Status : Regular
Job Level : Individual Contributor
Travel : No
Schedule : Full-time
Job Posting : Aug 24, 2025, 8:51:10 PM
Req ID: 250002H0
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

ABOUT THE ROLE

This customer facing role will work closely with the Regional IT Manager to manage assigned regional team members that are primarily responsible for supporting their region’s IT operations and service delivery. This role will be responsible for the administrative duties associated with managing, developing resources and addressing issues as required. The role will be focusing on service delivery, continued maturity and development of service delivery practices and processes and improvement of service delivery outcomes

DAY TO DAY TASKS WOULD INVOLVE:

• Responsible for IT service delivery in the geographic region of oversight.
• Responsible for customer service and service delivery in the region and serving as an escalation point for unresolved end user issues and complaints.
• Responsible for regional IT support services and working closely with the IT Service Centre/ Help Desk to meet support needs of end user environment.
• Review and audit service management reports, escalating data as appropriate, reviewing data with team to drive service improvement, and contribute to overall reporting maturity.
• Work closely with the Regional IT Manager to provide facilities planning services related to IT infrastructure provisioning for office growth/ expansions, moves, closures, and consolidations.
• Participate in the investigation of alleged security breaches by helping to determine root cause, impact, remediation, and, if necessary, assisting with disciplinary actions and legal or criminal matters associated with such breaches.
• Conduct career development and performance reviews for direct reports.
• Ensure that any incidents, situations, service outages, or vulnerabilities, which could negatively impact the security or integrity of LAN\WAN infrastructure, are immediately reported as per Security Incident Response procedures.

TO BE SUCCESSFUL FOR THIS ROLE YOU’LL NEED:

• Tertiary or industry qualification in Information Technology (or equivalent)
• 3 years’ experience working in an IT environment required
• Travel will be required, must have valid driver’s license.
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach