Regional IT Manager at Tilray

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Management, Microsoft Dynamics 365 Business Central, ERP Systems, Shopify, E-commerce Platforms, Vendor Management, Technical Support, Software Development Life Cycle, SDLC, IT Asset Management, System Configuration, IT Compliance, Audit Support, Problem Solving, Communication

Industry

Food and Beverage Manufacturing

Description

Regional IT Manager (Preference for Sydney, Australia) About Tilray Brands Inc.  Tilray [http://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__www.tilray.ca_%26d%3DDwMFAw%26c%3D6c8DIriZkJJjEzDlEHg4pTfR83wWvI-L5gxS0uxob8g%26r%3D3y29v-mzDeVSTw25sqf59Mex52I05BM0ClwFutaepaM%26m%3DQDDFR202FNWMy75dlUEJZumcszdT4WUF2v-EUmCSgo8%26s%3DXHP5VfRZXlgeUjemDoKVdQZ90PqtMQs3ON0UTjPokRI%26e%3D&esheet=51776998&newsitemid=20180322005127&lan=en-US&anchor=Tilray&index=2&md5=7ccf528eae11d048154af0f096c792e8] is a leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages. About the Role We are seeking an experienced IT Manager to oversee and support the company’s technology environment, including core business systems, end-user IT services, and third-party vendors. This role is hands-on and service-oriented, supporting day-to-day operations while partnering with the business to ensure technology effectively enables growth and efficiency. The IT Manager will work closely with a global IT team, collaborating across regions and time zones, with regular alignment to North American stakeholders. Key Responsibilities * Act as the primary IT contact for the region, owning day-to-day technology support and coordination. * Provide L1 and L2 support for core business systems, including ERP and eCommerce platforms, escalating to external partners when required. * Support and train business users on system functionality, processes, and best practices. * Manage and coordinate IT support for end users, including laptops, peripherals, user access, and general technical issues. * Work with external vendors and managed service providers to resolve issues and deliver services effectively. * Partner with business stakeholders to understand requirements and translate them into system improvements or technology solutions. * Support system configurations, testing, minor enhancements, and integrations in collaboration with global IT and vendors. * Coordinate onboarding and offboarding activities, including equipment provisioning and access setup. * Assist with IT asset tracking and basic lifecycle management. * Ensure adherence to IT policies, security standards, and operational best practices. * Support audit and compliance-related activities, such as access reviews and evidence collection. * Contribute to continuous improvement initiatives that enhance system reliability, user experience, and business outcomes. Required Qualifications * 5+ years of experience in IT roles supporting business systems, end users, and vendors. * Strong working knowledge of Microsoft Dynamics 365 Business Central or similar ERP platforms. * Experience supporting eCommerce platforms such as Shopify or equivalent. * Solid understanding of general IT concepts, including end-user support and vendor coordination. * Familiarity with the Software Development Life Cycle (SDLC). * Ability to work flexible hours to collaborate with global teams across time zones. * Strong communication, organization, and problem-solving skills. Nice-to-Have Qualifications * Based in or near Sydney or Brisbane, Australia. * Experience in CPG, regulated industries, or medical cannabis. * Exposure to financial audits, SOX, or ITGC controls. * Experience supporting finance-related systems or processes What Success Looks Like * Technology services operate reliably with minimal disruption. * Business users feel well-supported and confident engaging with IT. * Issues are resolved efficiently with clear ownership and communication. * Technology enables business operations without unnecessary complexity. * Strong alignment with global IT standards and teams. Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or on-boarding fee at any stage of the recruitment or hiring process. When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly. If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.com [infosec@tilray.com]

Responsibilities

The Regional IT Manager will oversee day-to-day technology operations, including end-user support, system maintenance, and vendor coordination. They will also partner with business stakeholders to implement system improvements and ensure alignment with global IT standards.