Regional IT Support I at EyeSouth Partners

Metairie, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Interpersonal Skills, Organizational Skills, Attention to Detail, Team Player, End-User Training, Network Support, Hardware Installation, Software Support, Inventory Control, Ticketing System, Communication Skills, Adaptability, Collaboration, Time Management

Industry

Hospitals and Health Care

Description

Company Overview Eyecare Associates has been caring for families in the New Orleans community for over 40 years. Our doctors’ experience and commitment to their patients’ comprehensive eye care needs, has made them some of the most highly respected and trusted eye care providers in the south. Our team is dedicated to making certain our patients benefit from the safest and latest technological advances in vision health. Position Summary The Regional IT Support I provides support to EyeSouth Partners affiliated businesses under the direction of the Vice President of IT Operations. Under general supervision, this role provides technical software, hardware, and network support to ESP technology users; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed, and performs related work as required. Responsibilities Provides day to day support of regional offices for EyeSouth Partners equipment, including network devices, computers and peripherals, camera systems, mobile devices, and any ESP owned technology at the direction of the Vice President of IT Operations. Provides hands on installation and upgrades for affiliate locations. Proactively reports or address potential issues in offices and remote operations. Assists with testing of hardware and software applications. Tracks support requests in our ticketing system. Identify recurrent issues and proposes solutions. Responsible for providing ‘as needed’ technical support to ESP locations. Responsible for inventory control of IT equipment. Identifies, diagnoses, and resolves Level I support tickets; document issues and resolutions in the ticketing system. Provides one-on-one end-user problem resolution on-site and over the phone/remotely Configuration, Installation, and support of computer hardware, software, and peripherals. Supports and repairs server systems and network equipment as assigned. Diagnoses and resolves end-user network or local printer problems, computer hardware problems and e-mail, Internet, and network access problems. Identifies, evaluates and solves end-user workstation problems; supports and trains end-users in a wide range of software applications as needed; works with minimal supervision. Contributes to the team effort by completing tasks/projects as needed. Qualifications 2+ years of Information Technology related studies or work experience required. Ability to travel via car or plane to assigned affiliated locations as needed; travel 50%. Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. Self-motivated with strong organizational skills and superior attention to detail. Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams Strong problem solving and negotiation skills

Responsibilities

The Regional IT Support I provides technical support for hardware, software, and network issues at EyeSouth Partners affiliated businesses. This includes installation, upgrades, and end-user training, as well as tracking support requests and diagnosing problems.