Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.
If this opportunity appeals to you, come and join us in the position of

At Sysmex Europe, we are building a Technology Operation Centre (TOC) team that will go beyond a traditional service desk. Our TOC will consist of multi-skilled IT support specialists dedicated to managing and supporting all our IT services for end-users across the EMEA region. The TOC team’s focus is on IT operations, ensuring a consistent and seamless experience for our end-users while driving improvements in First Contact Resolution (FCR). By delivering a high standard of service, we aim to elevate user satisfaction and enhance the efficiency of our IT operations.

• Manage day to day operations of the newly build Technology Operation Centre (TOC) team and provide leadership to develop a process oriented & effective support unit.
• End-User Support and IT operations: Provide exceptional support and service to all end-users in the region, fostering a collaborative and solution-oriented environment, managing the end-to-end IT operation process, ensuring smooth delivery of service.
• Incident Management: Act as the organization’s Incident Manager, resolving issues promptly and effectively while minimizing impact on operations, and serve as the main contact point for escalation of critical IT issues and ensure timely and successful resolution.
• Reporting: Prepare and present reports on IT operations and support services performance and conduct monthly review meeting with stakeholders.
• Service Transition: Plan and execute the seamless transition of new or modified services into IT operation, ensure the TOC team has the necessary training, knowledge, and access to all relevant systems and tools to provide top-tier service.
• Vendor and Service Provider Management: Manage relationships with vendors and service providers, ensuring high performance and alignment with service level agreement

At Sysmex Europe, we are building a Technology Operation Centre (TOC) team that will go beyond a traditional service desk. Our TOC will consist of multi-skilled IT support specialists dedicated to managing and supporting all our IT services for end-users across the EMEA region. The TOC team’s focus is on IT operations, ensuring a consistent and seamless experience for our end-users while driving improvements in First Contact Resolution (FCR). By delivering a high standard of service, we aim to elevate user satisfaction and enhance the efficiency of our IT operations.

• Manage day to day operations of the newly build Technology Operation Centre (TOC) team and provide leadership to develop a process oriented & effective support unit.
• End-User Support and IT operations: Provide exceptional support and service to all end-users in the region, fostering a collaborative and solution-oriented environment, managing the end-to-end IT operation process, ensuring smooth delivery of service.
• Incident Management: Act as the organization’s Incident Manager, resolving issues promptly and effectively while minimizing impact on operations, and serve as the main contact point for escalation of critical IT issues and ensure timely and successful resolution.
• Reporting: Prepare and present reports on IT operations and support services performance and conduct monthly review meeting with stakeholders.
• Service Transition: Plan and execute the seamless transition of new or modified services into IT operation, ensure the TOC team has the necessary training, knowledge, and access to all relevant systems and tools to provide top-tier service.
• Vendor and Service Provider Management: Manage relationships with vendors and service providers, ensuring high performance and alignment with service level agreement.