Regional Manager and Relationship Officer at Taylor Bank

Snow Hill, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Banking Operations, Customer Satisfaction, Team Supervision, Coaching, Training, Organizational Skills, Time Management, Communication Skills, Interpersonal Skills, Problem Resolution, Regulatory Compliance, Process Improvement, Staffing, Relationship Management, Microsoft Office Suite, Customer Retention

Industry

Banking

Description

Description HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY At Taylor Bank, our relationship banking philosophy guides everything we do. We strive to meet the needs of our customers and communities with great service and superior banking products. WE ARE SEEKING: A dynamic Regional Manager & Relationship Officer to oversee the operations and performance of multiple branches currently located in the following areas: Chincoteague, Onley and Cape Charles, VA; Pocomoke, Snow Hill and Berlin, MD. This position can be based out of either our Onley, Virginia or Snow Hill, Maryland branches. YOU WILL BE RESPONSIBLE FOR: Directing operations for the branches assigned in the Region, through subordinate branch managers and supervisors, to ensure that the bank meets established goals and objectives. Reviewing, coaching, training, directing, and monitoring the work of direct reports, to include market managers/relationship officers, branch managers/relationship officers, and branch operations managers. Monitoring branch performance throughout the year, establishing goals for deposit products, relationship pricing/profitability, and initiating actions to achieve the goals within the Region. Collaborating with the Chief Retail Banking Officer to support and communicate strategic direction and expectations of the Bank on a regular basis and reinforcing these concepts. Monitoring product delivery and quality and taking action to resolve problems; reviewing customer complaints and assisting with resolving any problems. Assisting with hiring needs, branch staffing levels, and workforce development. Partnering with Human Resources to address any employee relations issues. Directing a proactive approach to customer satisfaction and customer retention. Listening to, and fully understanding, internal and external customer needs. Interacting in an effective and positive manner with customers and co-workers. Ensuring the Region is in compliance with all regulations; responsible for compliance issues associated with deposit programs including Regulations B, D, E, Z, CC, and DD. Contributing to process improvement activities as a branch subject matter expert and assisting with roll-out of new policies, procedures, and initiatives. Partnering with Human Resources for training and reinforcing the delivery to front line staff. All additional duties as assigned. YOU SHOULD HAVE: Bachelor's degree (B. A. or B. S.) from four-year College or University in Business or related field. At least five (5) years of related experience, or equivalent combination of education and experience. Advanced knowledge of branch banking operations, including teller duties, opening new accounts and products and services. A minimum of two (2) years supervising a team of employees. Must be proficient in the Microsoft Office Suite: Excel, Word, PowerPoint. Strong organizational and time management skills. Excellent communication and interpersonal skills. WE OFFER: Strong growth opportunities. A friendly, collaborative work environment. An amazing benefits package: including affordable medical, dental and vision plans; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more. This is a salaried, exempt position. TAKE THE FIRST STEP! Click the Apply button to access the online application then complete a brief required assessment found HERE. Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.

Responsibilities

The Regional Manager & Relationship Officer will oversee the operations and performance of multiple branches, ensuring that the bank meets established goals and objectives. Responsibilities include directing branch operations, coaching staff, monitoring performance, and ensuring compliance with regulations.