Overview
Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role: The Regional Manager is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role impacts every Avanath team member working at a community assigned to the Regional Manager. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence, and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease-up, and capital improvement strategies in our management platform and overall property operations. The Regional Manager will oversee five communities in the San Francisco Bay Area, including San Francisco, Oakland, Berkeley, and San Jose.
The successful Regional Manager will contribute to the oversight of our systems, ensuring quality procedures and training in those procedures, with assistance from other corporate team members. Continual improvement in efficiency, technology, and support of our teams will be a key focus. The Regional Manager is a key contributor to fostering high company morale and must be a cheerleader for our success and potential. They must manage the communities for which they are responsible in the most profitable manner possible, with regard to promoting business ethics and fairness in the exercise of rental and management practices.
The Regional Manager creates the atmosphere necessary to support the greatest possible satisfaction and well-being of all people in the communities, including fellow team members and residents, consistent with the goals and objectives of the company.

QUALIFICATIONS

• 5+ years of experience in a community management position is highly desired.
• 7+ years of multifamily experience is highly desired, and affordable housing experience is preferred.
• Knowledge of Rent Stabilization, LIHTC, HUD, and Tax Credit qualifications is required.
• Previous experience managing Union Employees is highly desired.
• Must possess intermediate skill level in the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
• Frequent travel within the region as well as regional corporate and industry travel required.
• Training experience desired.
• Strong interpersonal skills, as well as strong verbal and written communication skills required.
• Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.

• Ability to work well under time and other constraints; must be adept at multi-tasking.
  Key Accountabilities

• Fiscal Accounting

• Assist in the development and execution of the region’s operational budgets. Prepares and reviews monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control

• Produces reports and monthly financials in an accurate and timely fashion and in alignment with Avanath’s operational protocol as established.
• Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
• Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
• Oversee large capital projects and effectively communicate between multiple departments where applicable.

• Prepares and submits subsidy vouchers, where applicable

• Staff Leadership

• Must visit the communities with the assigned portfolio a minimum of 3-4 times per week.

• Responsible for managing up to 10 sites and a diverse workforce.
• Direct and support the personnel and performance of each site, coaching leaders and providing clear and concise feedback and direction, selection, and staffing decision-making.
• Work with and support all back office and corporate support functions, which include but are not limited to compliance, finance and accounting, asset management, capital projects, and human resources.
• Assesses and completes the team’s performance on an annual basis.
• Recognizes opportunities for team development when there are performance-based and cultural concerns.
• Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
• Able to respond to any team member’s concerns, maintenance conditions, resident problems, breaches of security, and/or emergencies.

• Coordinates and oversees on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

  • Resident Relations + Customer Service

• Positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.

• Refers residents as necessary to other appropriate services and agencies that might be able to help as needed.

• Assist the team in creating and implementing systems that provide necessary services to residents, including immediate acknowledgment and prompt action to correct complaints.

  • Adherence to PM Rules, Regulations and Guidelines

• Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent, and effective manner.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes but Is not limited to, seeking resources throughout the organization via the organization’s support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.