Regional Manager, Branches - Toowoomba & Darling Downs at People First Bank

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Retail banking, Change management, Risk management, Strategic planning, Stakeholder management, Communication skills, Team development, Business development, Financial management, Operational efficiency, Customer service, Regulatory compliance, Performance management, Networking

Industry

Financial Services

Description

• Lead a region through Heritage Bank’s transformation into People First Bank • Drive growth and performance across the Toowoomba & Darling Downs region • Thrive in an inclusive culture with strong community values About the role: We’re on an exciting journey of transformation as we transition from Heritage Bank to create People First Bank and we’re looking for a dynamic leader to help drive this change. As Regional Manager – Toowoomba & Darling Downs Branches you’ll play a pivotal role in steering our retail banking network through a period of growth, innovation, and bold transformation. You’ll lead from the front, inspiring teams, uplifting performance, and delivering exceptional outcomes for our customers across Toowoomba and the Darling Downs. This is a critical and key leadership role where your influence and ability to drive change at scale will truly shape the future of People First Bank’s branch networks. In this high-impact role, you will: • Drive growth in customers, revenue, service, and profitability through effective planning and delivery of retail banking strategies. • Lead a strong risk culture across the region, responsible for effective risk management, proactive protection of customers, compliance with regulatory requirements and issue management. • Build, develop, and motivate high-performing leaders and teams, ensuring strong performance, engagement, and a customer-first culture. • Provide effective change leadership to implement transformation initiatives and deliver aligned, consistent customer experiences. • Manage regional budgets and resources to maximise operational efficiency, effectiveness, and overall performance. • Promote the region in the community through corporate social responsibilities, business networking and business development activities. This is not just a management role—it’s a chance to influence how a new bank evolves, grows, and leads in the market. About You: You are an experienced and passionate leader who thrives in environments of change. You know how to engage and elevate your team, and you bring a strong customer-first mindset that shapes every decision you make. You’ll excel in this role if you: • Have proven leadership experience in a retail banking environment • Proven success in building capability, culture, and momentum across dispersed teams • Confidence in driving change and embedding new ways of working • Demonstrate sound judgement, strong stakeholder management, and excellent communication skills • Are committed to delivering sustainable growth and strong staff engagement You’ll lead a diverse and geographically spread region, so travel is essential. Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: • Flexibility and hybrid working arrangements. • Extend your salary with discounts on banking, health insurance, and shopping across Australia. • Advance your career with training, study support, and project opportunities. • Competitive leave benefits that empower employees to take time for themselves and loved ones. • Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. • Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. • Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 customers and 2000+ employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves customers and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume. Applications will close EOD Monday 4 May 2026. For questions or support, contact our Talent Acquisition Team: hr.recruitment@heritage.com.au We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Responsibilities

The Regional Manager will lead the retail banking network through a transformation period, driving growth, profitability, and service excellence across the Toowoomba and Darling Downs region. They are responsible for managing regional budgets, fostering a strong risk culture, and developing high-performing teams to deliver consistent customer experiences.