Regional Manager, Customer Success - SLED at Okta

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

249000.0

Posted On

20 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Mentorship, Customer Success Management, SLED Strategy, Value Realization, Cross-Functional Collaboration, Revenue Growth Strategy, Data Analytics, SaaS Leadership, Public Sector Expertise, Security Requirements, Executive Presence, Analytical Rigor, Operational Agility, Customer Advocacy, Account Management

Industry

Software Development

Description

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About the role As the Regional Manager, Public Sector Customer Success, you will lead and scale Okta’s SLED (State, Local, and Education) team during a pivotal era of digital transformation. We are seeking a proactive, visionary leader who thrives in a fast-paced environment and is passionate about building bridges between technology and public service. You will be responsible for a portfolio of large enterprise accounts, developing strategies that don’t just drive retention and expansion, but ensure our public sector partners achieve secure, seamless identity for their constituents. What you’ll be doing: Team Leadership & Mentorship: Lead and manage a team of Customer Success Managers, providing consistent guidance, mentorship, and performance feedback to build a high-performing unit. You will be responsible for fostering a collaborative, customer-focused culture that aligns with Okta’s core values. SLED Strategic Execution: Help define and execute a strategy tailored to the unique needs of the Public Sector, focusing on long-term customer retention, satisfaction, and revenue growth. This includes equipping your team with specialized playbooks for onboarding and adoption that account for government-specific timelines. Value Realization: Deploy specific strategies focused on identifying customer value and accelerating the realization of that value, ensuring SLED organizations achieve their mission-critical goals with Okta. Cross-Functional Advocacy: Collaborate closely with Sales, Product, Customer Support, and Marketing to ensure a seamless journey for the customer. You will act as a bridge, ensuring that unique government security requirements and product feedback are communicated back to our internal teams. Revenue & Growth Strategy: Partner with the Sales team to identify upselling and cross-selling opportunities, maximizing customer lifetime value while navigating the complexities of public sector procurement and budget cycles. Data-Driven Optimization: Utilize customer feedback and data analytics to identify trends, challenges, and opportunities within the SLED territory. Leverage these insights to inform strategic decisions and continuously enhance the overall customer experience. What you’ll bring to the role: Proven Leadership: 5+ years of experience in a leadership or management capacity , with a demonstrated track record of developing high-performing teams across diverse regions in a SaaS company. Public Sector Domain Expertise: 10+ years of experience in Customer Success or Account Management specifically within the Public Sector. Security & Compliance Fluency: A deep understanding of the government’s identity-centric security requirements. Familiarity with frameworks such as CJIS, HIPAA, as well as State-level "StateRAMP" requirements, is highly preferred. Strategic Alignment: Ability to think strategically about account management and align initiatives with broader business objectives and customer retention goals. Executive Presence: Exceptional interpersonal skills with the ability to build trust and influence stakeholders at all levels, including government executive leadership. Analytical Rigor: Strong analytical skills to assess customer health data and feedback, translating those metrics into actionable insights for the team. Operational Agility: The ability to thrive in a cross-functional environment, managing multiple priorities while collaborating with Sales, Product, and Support teams. Customer Advocacy: A relentless passion for delivering exceptional service and ensuring customers realize the full value of their investment. #LI-Hybrid #LI-MM1 P15053 Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $199,000—$249,000 USD What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

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Responsibilities

The Regional Manager will lead and scale the Public Sector Customer Success team, focusing on developing strategies to drive retention and expansion within large enterprise accounts. Key duties include team leadership, defining SLED-specific strategy, ensuring customer value realization, and collaborating cross-functionally.