ABOUT THIS ROLE – BIG REGION, BIG IMPACT.

This is ghd’s biggest and boldest region, home to three of our flagship doors and some of the most exciting retail spaces in London. Reporting to our National Sales & Operations Manager, you’ll have the autonomy to drive your region, working side by side with your team - coaching, developing, and inspiring them as we work towards the same goal.
You’ll collaborate closely with the National Sales & Operations Manager to define, evolve, and execute the retail strategy, focusing on in-store experience and powering up our in-store events model. Alongside this, you’ll build strong relationships with your stores and retail partners, unlocking the potential of every location to maximise sales and drive efficiencies.
Culture is everything. You’ll be joining a high-performing team with a mindset that anything is possible and big ambitions. This role requires energy, passion, and strong time management skills to take this region to the next level.
Ready to bring “good hair day” energy to the London & Ireland region?

WHAT YOU’LL BE DOING – YOUR DAY, YOUR STAGE…

• In-store 4 days a week, coaching and developing your team.

• Recruit top talent for any vacancies and manage staffing budgets across the region.

• Onboard new team members, ensuring they are set up for success.
• Monitor store performance, maximizing high-performing teams and addressing underperformance proactively.
• People management responsibilities, including 1:1s, coaching, feedback, performance reviews, recruitment, induction, and handling any performance issues.
• Create and support strategy—aligning with national goals while developing a tailored regional approach.
• Training & Development - ensure all regional team members have strong product knowledge and exceptional customer service skills.
• Collaborate cross-functionally, mainly with marketing, education and account teams.
• Support and drive events, both internally and externally.
• Lead regional and national meetings, presenting at team days through to key stakeholders up to Managing Director level.

P&L Accountability across your region.

• Develop and deliver proposals to the National Sales & Operations Manager to support regional and national performance.
• Partner with key functions to maximise all retail opportunities.
• Drive and promote efficient stock control for continuous improvement.
• Store visits, ensuring all stores consistently deliver the highest levels of customer service and visual merchandising.
• Business Analysis - Collate and analyse in-depth weekly trade reports to present to the National Sales & Operations Manager.
• Identify store opportunities providing clear action plans and strategies to drive improvements.
• Hold regular regional sales meetings to align on targets and priorities