Regional Manager I at Credit Union West

Glendale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Sales Performance, Service Performance, Change Agility, Critical Thinking, Time Management, Organizational Skills, Problem Solving, Negotiation, Conflict Resolution, Presentation Skills, Team Collaboration, Employee Development, Compliance Knowledge, Digital Delivery Initiatives

Industry

Financial Services

Description

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row (2013-2025)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following: * Full-time employees receive 100% paid health, dental & vision insurance * Earn incentives up to 15%, depending on position * 401K plan with employer matching funds up to 5% * Profit Sharing * Tuition reimbursement * Gym membership reimbursement * Paid time off for holidays, vacation, and sick days * Credit Union West membership and discounts Be part of our award-winning team! POSITION SUMMARY The Regional Manager I is expected to embody the essence of servant leadership, prioritizing the needs of employees, members, and communities. The Regional Manager will be committed to fostering a positive and inclusive workplace culture. They will promote an environment where all employees feel valued, respected, and empowered to contribute to the organization's success. The individual serves as a champion of the credit union’s strategic direction, leading by example to innovate, adapt, and drive initiatives that propel Credit Union West towards a shared vision of growth, financial stability and community prosperity. The Regional Manager I ensures sales and service objectives are met by successfully planning, evaluating, and identifying solutions. Enhances the quality of life for our members/team members by effectively coaching branch leaders to cultivate teams that deliver on the mission of the credit union. This individual focuses on branch optimization of assigned locations. They will seek opportunities to increase branch revenue and drive results through service and business development activities. They inspire managers to hone their leadership skills as engaging, member centric leaders. Manages priorities through planning and execution of all aspects of branch performance for defined territory. ESSENTIAL FUNCTIONS & RESPONSIBILITIES • Leading Talent – Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience. Allocates resources to meet operations needs within the department. Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles. • Sales & Service Performance – Provides leadership and support that drives excellence in sales and service. Ensures achievement of target objectives through coaching, support, and accountability. Effectively interprets member survey key metrics and ensures responsiveness and adaptability to meet to changing needs of members. Represents and coordinates branch representation at marketing and community events. Exercises leadership, authority and judgment while serving on the Management Resolution and Member Care Team; providing resolutions for escalated complaints. • Management – Prepares professionally written employee documents and coaches managers on effective documentation. Responsible for upline review and direction related to documentation including promotion requests, annual appraisals, and corrective actions. Monitors branch and employee performance and ensures managers are delivering on performance expectations for areas of oversight which includes operational soundness related to security and compliance. Fosters synergy within the region by collaborating with operations leadership across all regions to consult, evaluate ideas, solve problems, and implement enhancements, ensuring consistency in execution. Completes, analyzes, and validates branch reports. • Change Agility - Applies a systematic process to shift individuals, teams, and the organization to an enhanced desired state. Builds involvement, sponsorship, ownership, excitement, and empowerment when changes are implemented. Serves on and/or leads project teams and manages multiple concurrent objectives and activities while prioritizing and allocating time for deliverable commitments. Effectively utilizes project management software and works with senior leadership for desired results. Supports digital delivery initiatives. • Performs other duties as assigned. QUALIFICATIONS & REQUIREMENTS EDUCATION: Equivalent to a two-year college degree or completion of a specialized course of study at an accredited educational facility preferred. EXPERIENCE: 5-8 years of leadership experience in a financial institution or similar industry; or an equivalent combination of education and experience. SKILLS & COMPETENCIES • Use of personal internet-enabled Smartphone for Branch operating applications. • Live the mission, vision, and core values of the credit union. • Able to communicate effectively and tactfully with employees and members both orally and in writing. • Demonstrate critical thinking and being self-reliant to better analyze and solve problems. • Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees. • Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust. • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. • Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness. • Act as a change agent, who can collaborate with diverse interest and adapt to internal, market or regulatory-driven changes. • Strong mentoring, coaching experience to a team with diverse levels of expertise. • Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external. • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom). • Thorough knowledge and understanding of organization’s Employee Handbook and policies. • Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Responsibilities

The Regional Manager I is responsible for leading and developing branch teams to meet sales and service objectives while fostering a positive workplace culture. They will also manage branch performance and drive initiatives for growth and community prosperity.