Regional Manager at IHS Towers

Lusaka, Lusaka Province, Zambia -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Negotiation Skills, Interpersonal Skills, Conflict Management, Organization, Coordination, Oral Communication, Written Communication, Directing Skills, Safety Standards, Environmental Standards

Industry

Telecommunications

Description

Company Description IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its eight markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Nigeria, Rwanda, South Africa and Zambia. Our Vision: IHS is committed to helping create a connected world where communication promotes continued economic growth and social development throughout emerging markets. Joining IHS means becoming part of something truly special, a success story where creative thinking, diversity of opinion and innovation are immensely valued. From global mentoring schemes, inter-company transfers and secondments, to technical training programs and online learning resources, we seek to provide our employees with a range of career development opportunities tailored to their professional aspirations. Location: Lusaka Zambia Benefits: Pension Income Protection Medical insurance Employee Assistance Program Annual leave Parental leave Social events IHS Towers is committed to promoting equal opportunities in employment. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Job Description Communicate and record updates from supervisors/engineers at sites on daily basis. Monitor logistics and stock inventory (i.e equipment, consumables, lubricant, spares, etc… transportation) and follow up with equipment deliveries. Liaises with Operations Manager on updates and site issues. Manage issues arising from sites (technical and access). Update all tracking sheets and documents assigned. Coordinate and supervise all activities (reporting, work flow, deliveries, KPIs, invoicing, etc…) with SBCs, supervisors, and teams involved. Manage all sites equipment upgrades for tenants hosting; equipment swap, tenant installations, equipment powering, etc… Monitor trouble tickets and ensure closing. Aknowledge and fulfil all KPIs set: MTTR, site availbility, budget, etc… Generate required reports to Operations Manager. Control and regulate diesel consumption at sites. Confirm and monitor public power availability at sites and proper billing. Escalate any site issue that cannot be resolved. Monitor customer satisfaction. Follow up on site documentation. Ensure Company assets in your Region are secure and kept in good working condition. Maintain a database of all IHS assets on allocated sites with updated information and accurate reporting using the IHS Online Maintenance Application. Qualifications Degree in Electrical/Electronic Engineering, Computer Engineering, Telecom Engineering and Computer Science. Must be a member of the Engineering Institute of Zambia. Additional Information Minimum of 6 years cognate experience Customer service Good negotiation skills Interpersonal skills Computer appreciation: MS Word, Excel, Power-Point, Autocad, Visio, etc… Conflict management Organization and coordination Knowledge about safety and environmental standards Oral and written communication skills Directing skills Location: Zambia - Lusaka

Responsibilities

The Regional Manager will communicate updates from supervisors and engineers, monitor logistics and stock inventory, and manage site issues. They will also coordinate activities with teams, manage equipment upgrades, and ensure customer satisfaction.