ABOUT 123DENTIST:

123Dentist is Canada’s largest majority dentist-owned network of dental practices, focused on delivering exceptional patient care and building thriving practice teams. We provide our partners and teams with national resources, clinical autonomy, and a strong community of support.

POSITION OVERVIEW:

We are actively recruiting a Regional Manager, Dental Clinic Operations to support and drive the success of our network of dental clinics in the Lower Mainland and surrounding areas. This leadership role is responsible for guiding Office Managers and Managing Dental Partners, ensuring operational efficiency, financial performance, and a positive, team-oriented culture.

QUALIFICATIONS:

• 5-10 years of experience in regional/district management within dental or healthcare operations, or
• Proven ability to grow practice revenue and improve clinic productivity
• Solid understanding of dental marketing, finance, and business operations

REQUIRED SKILLS AND ABILITIES:

• Strong leadership and relationship management skills
• Excellent verbal and written communication abilities
• Highly organized with a track record of managing multiple clinics or priorities
• Proficiency in MS Office, CRM, ERP, ATS and technology proficient
• Familiarity with basic bookkeeping and accounting entries
• Ability to travel regularly to clinic locations
• Comfortable working independently and collaboratively in a fast-paced, team-oriented environment

• Oversee the day-to-day operations of multiple dental practices
• Ensure clinics achieve financial targets, including revenue, profitability, and AR management
• Lead monthly performance reviews and operational audits
• Ensure clinic expenses, overtime, procurement, and hiring are aligned with 123Dentist policies
• Support and coach Office Managers and Managing Dentists to ensure optimal team and clinic performance
• Monitor supply ordering, daily batching, and deposit accuracy
• Audit scheduling systems and insurance linking to ensure efficiency and revenue optimization
• Promote high-quality patient service delivery through team accountability and performance
• Maintain a regular presence at each clinic, adjusting support levels based on operational needs
• Address HR issues in coordination with the HR Team, fostering a positive work culture
• Collaborate with Talent Acquisition for recruitment and retention of clinic staff
• Maintain productive relationships with all dental and administrative team members