ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

ABOUT THE ROLE:

Shift Pattern: Monday to Friday, to suit business needs

LOCATION: THIS IS A REGIONAL ROLE, MAINLY OPERATING AROUND THE SOUTH/SOUTH EAST OF THE UK.

Working as part of a best in class Facilities Management Team to provide professional and customer-focused Reginal Management across various contracts and clients. The role supports and coordinates the Site Teams supporting the strategy of both OCS and the Client
The Regional Manager will be skilled in; Client Relationship Management, Budget Management, MI Reporting, Service Standards and Operational Efficiencies.

AS PART OF YOUR ROLE, YOUR KEY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• To work with all relevant parties to improve the operational systems, processes, and policies in support of the company’s mission which includes contributing and originating strategic planning within the operations department and wider business
• To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Ensuring the best value return from the business.
• To interact with the Directors and key stakeholders of the business and support and deputise the National Account Manager when required.
• Monitor and manage SLA’s in order to deliver tasks in a timely and effective manner for the end user.
• To manage daily communications to the OCS team in order to highlight areas of focus.
• To complete trend analysis on planned and reactive tasks. Produce ADHOC, daily, weekly and monthly reports.
• Manage the Invoice process from start to finish and act as the on-account finance controller.
• Manage the budgets and quotes process.
• Manage and maintain Subcontractor information and documentation
• Support and cover as required through absence of Teams

Experience and attributes essential for the role

• Previous Facilities Management experience
• Previous hard services/technical experience
• Excellent verbal and written communication skills
• Able to prioritise workload in order to meet deadlines
• Strong financial understanding with keen attention to detail
• Friendly outgoing personality
• The ability to remain calm under pressure
• Competent in the use of Microsoft Office applications
• Willing to ‘go the extra mile’ to provide a best-in-class service
• Willing to learn and continually develop skills
• Has a ‘Can do’ attitude

Experience and attributes desirable for the role

• Worked with Concept Evolution or similar CAFM systems
• A Customer Experience mindset
• Health & Safety experience, IOSH or equivalent qualification
• Industry knowledge in Facilities Management
• Financial acumen
• Moves and changes experience