Regional Manager of Client Experience at Purecars

Río Azul, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

115000.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Digital Marketing, Coaching, Mentoring, Data Analysis, Customer Retention, Growth Strategies, Technical Knowledge, Communication, Presentation Skills, Team Leadership, Problem Solving, Delegation, Performance Metrics, Relationship Management, Empathy

Industry

Advertising Services

Description

Who is PureCars? PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using our proprietary multi-channel advertising and analytics platform combined with our team of high-touch advertising and operations strategy experts. By utilizing our extensive data library and proprietary technology, our digital advertising and attribution solutions enable dealers to capture more customers, optimize spend efficiency and maximize profitability while providing mission critical business insights and analytics. We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Job Summary - Regional Manager of Client Experience, Enterprise Accounts PureCars is seeking a Regional Manager of Client Experience, Enterprise Accounts to join us as our team, technology, and client base continues to grow. This individual will report to the Senior Director of Client Experience, Major Accounts and will be responsible for leading the team of Account Managers that service our highest value customers. The Manger will also support the larger team in endeavors that align with company vision. The mission for this individual will be to provide exceptional customer service and leadership to reach 100% customer retention, while also successfully identifying areas for and executing strategies around account expansion and growth opportunities. If you’re looking to flex your management skills, lead with a combination of data and empathy, and implement and implement the best Account Management practices, we want to hear from you! What You’ll Do: Manage the success and professional growth of a team of Digital Account Managers who are responsible for the relationship management, retention, and growth of PureCars’ enterprise client base. Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn. Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions. Lead and cultivate a high-performance culture, driving business and goal achievement. Partner with Performance and Sales leadership to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops. Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Director of Client Experience, Direct Accounts and establish and manage go-forward action plans with your team. Identify training needs and provide consistent, timely and practical feedback to develop the team Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives. Perform other duties as assigned The Skills and Experience You Bring: Bachelor’s Degree and 8 years of relevant experience with at least 3 years in a managerial role. Automotive digital advertising and marketing technology experience is highly preferred. Track record of success in managing a large book of clients within a digital marketing/SaaS environment. Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices. Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts. Adept in Account Management best practices and in teaching successful methods in order to scale best practices across teams. Skilled in organizing and delegating team responsibilities and processes. The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others. Excellent communication and presentation skills - you will regularly present to internal executives and national clients! Ability and willingness to travel, including overnight stays, up to 30% as required. Salary Range: $85,000-$115,000 depending on experience PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!

Responsibilities

Manage a team of Digital Account Managers responsible for client relationships and account growth. Oversee account performance and identify opportunities for expansion while ensuring high customer retention.