We have a need for a Regional Operations Manager!

In addition to ensuring that all of our sites meet our Advanced Service level of excellence, a successful Regional Operations Manager is forward-thinking and able to excel in:

• Mentoring employees
• Monitoring sales opportunities
• Staying organized
• Strategic planning
• Excellent time management and multitasking skills

You will be responsible for sales, site appearance, managing the day-to-day operations, and customer service – all with the backing of a team that works and a company that wants you to succeed.

OVERVIEW:

• Oversee all aspects of site security operations
• Manage staffing and performance with assistance from HR.
• Maintain strong client relationships and ensure contract compliance
• Drive team development and operational excellence
• Drive and initiate potential Sales and new business
  We are seeking a reliable, proactive leader with proven experience in high-security or regulated settings.

QUALIFICATIONS:

• Minimum 2 to 5 years of management experience in security operations
• High school diploma or GED required (post-secondary education preferred)
• Valid Ontario Security Guard License
• Valid Ontario G-Class Driver’s License and clean driving record
• Strong leadership, communication, and conflict-resolution skills
• Knowledge of security systems (CCTV, access control, intrusion alarms, etc.)
• Proficient with Microsoft Office, scheduling tools, and incident reporting systems
• Ability to manage multiple tasks in high-pressure environments
• CPR and First Aid Level C Certification (or willingness to obtain - reimbursement provided)

• Provide direct leadership and supervision to on-site security staff, both guards and supervisors
• Oversee daily operations and ensure compliance with site protocols and regulations
• Enforce post orders, emergency procedures, and incident response protocols
• Conduct random inspections of shifts/posts to ensure staff compliance with duties
• Investigate incidents and complete detailed, accurate reports
• Serve as the main point of contact between the client and Pennine management
• Lead performance reviews, staff coaching, and corrective actions as needed with all provided HR Tools
• Facilitate site-specific training and ensure ongoing development of team members
• Provide after-hours and emergency response support when required
• Foster a culture of accountability, professionalism, and continuous improvement