ABOUT US

Pizzaiolo is a proudly Canadian, fast-growing premium pizza brand that combines traditional recipes with fresh, high-quality ingredients. Our focus is on delivering a consistent and exceptional customer experience across all locations, rooted in operational excellence and franchise support.

POSITION SUMMARY

The Operations Manager is responsible for leading and supporting the day-to-day operations of multiple Pizzaiolo franchise and corporate locations. This role ensures store compliance with company standards, drives performance, builds strong relationships with franchisees and staff, and supports growth initiatives. You will play a critical role in maintaining operational efficiency, food quality, customer service, and adherence to brand standards.

QUALIFICATIONS

• 3–5 years of multi-unit or franchise operations experience in the QSR or fast-casual restaurant sector.
• Proven leadership, training, and problem-solving skills.
• Strong knowledge of food safety standards, labour management, and customer service best practices.
• Excellent communication, organization, and time-management skills.
• Valid driver’s license and ability to travel regularly to locations across the GTA.
• Experience with POS systems, scheduling software, and food costing is an asset.

Operational Oversight

• Conduct regular store visits to monitor compliance with company policies, food safety, cleanliness, and service standards.
• Identify and resolve operational challenges across franchise and corporate stores.
• Monitor key performance indicators (KPIs) and take corrective action to ensure financial and operational targets are met.

Franchisee Support & Training

• Act as the primary point of contact for franchisee operations support.
• Provide on-site coaching and ongoing training for store managers and staff.
• Ensure consistent implementation of updated manuals, procedures, and brand initiatives.

Policy & Procedure Implementation

• Roll out new operational systems, manuals, health & safety guidelines, and non-negotiable standards.
• Maintain up-to-date knowledge of provincial regulations (including AODA, health and safety, and food handling) and ensure store compliance.

People & Performance

• Support recruitment, onboarding, and performance evaluations for store-level employees.
• Foster a strong service-oriented culture and resolve any escalated customer service or HR issues.

Operational Projects

• Assist with new store openings, system rollouts, and pilot programs.
• Coordinate with cross-functional teams (marketing, purchasing, training) to support campaigns, testing, and strategic initiatives.