Regional Manager, Sales Operations Systems at Kudo

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Salesforce, CRM Implementation, Configuration, Optimization, Stakeholder Engagement, Problem-Solving, Project Delivery, Resource Management, Automation Systems, PowerBI, Reporting, Team Leadership, eCommerce, Digital Products, Technology-led Environments

Industry

Software Development

Description

Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description Get to Know the Team At Grab, our Sales Excellence team focuses on equipping business stakeholders and client-facing sales teams with the tools, strategies, and processes needed to thrive in an organization built on innovation and collaboration. This team plays a foundational role in empowering our sales organization with efficient systems that drive impactful performance and fuel growth. Get to Know the Role Reporting to the Head of Sales Operations, you will help shape and improve Salesforce tools and strategies to meet our needs. You will help translate our requirements into actionable solutions, guiding teams and partners through collaborative workshops to ensure successful implementations. Additionally, you will drive Sales CRM and Salesforce operational excellence across diverse use cases while encouraging alignment between Sales leadership goals and system functionality. This is a fully onsite role at our Singapore's One-North Office. The Critical Tasks You Will Perform You will oversee the long-term vision and strategy for the Sales Operations System team to ensure alignment with broader commercial and company-wide goals. You will lead all phases of Salesforce projects, including gathering requirements, designing solutions, aligning cross-functional teams, and delivering successful implementations. You will manage governance and access protocols for Salesforce, implement standard operating procedures (SOPs), and conduct training sessions across the organisation. You will improve Salesforce workflows, troubleshoot system issues, ensure account hierarchy design high data integrity to support smooth operations. You will manage automation programs and integrate external tools like PowerBI and ticketing systems to enhance efficiency. You will manage Salesforce reports, such as revenue dashboards, performance forecasts, and insights that support leadership decision-making. You will collaborate with Sales leadership, ensuring understanding of system projects with strategic goals, allowing scalable solutions to address complex challenges. Qualifications What Essential Skills You Will Need 5+ years of hands-on experience in Sales Operations, with recognised expertise in Salesforce (Salesforce certifications are beneficial as they validate your proficiency). You should demonstrate experience in CRM implementation, configuration, and optimization. Advanced communication and stakeholder engagement skills. This is necessary for collaborating across varying organizational levels and ensuring alignment of system solutions with business goals. Strong analytical and problem-solving skills to design creative yet practical solutions for system challenges and meet organizational objectives. Proven ability to deliver complex projects involving multiple teams from planning through implementation including success in managing resources effectively. Technical familiarity with tools such as Salesforce, automation systems, and PowerBI for reporting and strategy development. Demonstrated experience leading and developing successful teams. Leadership should enable functional excellence and foster collaboration. Experience in eCommerce, digital products, or technology-led environments is advantageous for understanding industry-specific challenges. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Responsibilities

The role involves overseeing the long-term vision and strategy for the Sales Operations System team, leading all phases of Salesforce projects from requirements gathering to implementation. Responsibilities also include managing Salesforce governance, SOPs, training, workflow improvements, and generating leadership reports.