(1) Operational Management (30-40%)

• Continually seeks opportunities to improve the cleanliness, safety, and security of all facilities. Regularly reviews entrance, offices, and grounds for cleanliness and general visual appeal.
• Develops recommendations for site upgrades and solutions to site problems based on cost/benefit analysis. Assigns priority to approved projects and coordinates through the maintenance staff or outside contractors. Regularly reviews ongoing goals, projects, and problems with the supervisor.
• Ensures that all teams operate in accordance with all company policies and procedures in official Baco and SPS documents, including but not limited to– Facility Manager Operations Guide– Manual Section A (Policies and Procedures) – Baco Employee Handbook– Baco Safety Manual
• Ensures that needed monitoring, maintenance, repairs, and improvements are conducted on schedule and on budget, using but not limited to the monthly Comprehensive Site Visits (CSVs), semi-annual Facility Status Report, scheduled safety programs, and inventory lists.
• Maintains a record of outside vendors who can reliably perform repair and maintenance work and improvement projects when it is not possible for SPS maintenance personnel to do so.

(2) Sales & Marketing Management (25-30%)

• Conducts Sales Management Site Visits (SMSVs) with all sites on a regular basis to establish goals, evaluate trends, and identify opportunities for increasing sales performance. Carefully monitors progress on goals and coaches as needed, both on-site and remotely.
• Actively seeks opportunities to increase conversion rates from all lead sources.
• Regularly reviews internal reports including market surveys, traffic logs, and contact schedules to identify trends and address any problems.
• Develops a marketing plan with each team based on their specific site’s situation, including a plan to improve the results of any underperforming site.
• Ensures teams are consistently and expertly executing the principles of the STAR® sales training program, including the Call Flow Guidelines (CFG).
• Monitors each team’s local marketing program and ensures resource allocation is proportional to measurable results.
• Monitors the online reputation of all sites and ensures that site managers maximize the quantity and quality of visible customer reviews. Responds to negative reviews and address the source of the problem as needed.
• Encourages maximum revenue from merchandise sales.
• Ensures that all teams fully understand and are committed to complying with the SPS Branding Guidelines, including uniforms, building interiors, exteriors, signage, vehicles, merchandise, print collateral, marketing materials, advertising, and promotional items. Ensures they are taking full advantage of all current SPS-branded marketing and promotional materials.
• Works with executive management to enhance company-wide and site-specific marketing programs and strategies to achieve the maximum potential of each site.

(3) Financial Management (20-30%)

• Works with each team to develop the best strategies for pricing, unit conversions, discounts, and other factors which affect revenue and profitability.
• Identifies opportunities for increasing rates and reducing discounts, using all data available, including rate history, competitors’ rates, unit, and area occupancy rates, rent deviation reports, move-ins and move-outs, and effective rate after concession (ERAC).
• Works closely with teams to maximize the adoption of automatic and online payments.
• Regularly reviews delinquency records with teams. Ensures collections procedures are consistently followed and identifies ways to minimize late payments and the need for auction sales.

(4) Team Leadership (10-20%)

• Manages teams for maximum quality, performance, enthusiasm, and satisfaction, and addresses their needs and concerns, with the support of the executive management.
• Hires regional team members as needed, with assistance from the supervisor.
• Employs all available tools to regularly assess team members’ performance. Provides them feedback, offers solutions, and, when necessary, implements performance improvement plans that, if unsuccessful, may result in termination, with assistance from the supervisor.
• Works with the Training Manager to enroll all new site managers in our formal training program, assess their progress, identify areas that may require additional training, and agree on appropriate plans to address those needs.

Qualified applicants, please email a cover letter, resume, and salary history.
Job Type: Full-time
Pay: $125,000.00 - $135,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you currently reside within 40 miles of San Francisco? If yes, where?
• Do you have at least three years experience managing multiple physical locations (District Manager or similar)?

Work Location: On the roa