Regional Manager Support Services Hub (QLD, NSW) at Downer Group

Milton, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Stakeholder Engagement, Influencing, Governance, Risk Management, Operational Service Delivery, Team Leadership, Consistency, Capability Building, Coordination, Workflow Management, Service Model Adoption

Industry

Civil Engineering

Description

The opportunity We are seeking a Regional Manager Support Services Hub to provide functional leadership and regional oversight of Site Coordinators across our Energy & Utilities business. Reporting to the Head of Support Services Hub, this role leads a geographically dispersed team of 3–5 direct reports (15+ indirect) within a complex, matrix operating environment. As a key interface between operational sites and the Support Services Hub, you will play a critical role in embedding a centralised service model ensuring clear separation between site-based coordination and hub-delivered administrative services. You will work closely with operational leaders, project teams, and central functions to drive consistency, governance and scalable workflows across the region. This is a highly influential role where success is driven through leadership, alignment, and the ability to bring stakeholders on the journey. What you’ll do * Lead and support Site Coordinators across the region, driving consistency, capability, and role clarity * Drive adoption of the Support Services Hub operating model across all sites * Function as the key interface between operational teams and centralised support services * Identify and manage operational risks, service issues, and escalation pathways * Influence stakeholders to embed standardised, scalable ways of working What we offer * Flexible working arrangements * A high-impact role with strong exposure to senior operational leaders * Career progression and internal mobility opportunities across a Tier 1 organisation * Access to Perks@Downer (financial, travel & wellbeing discounts) * Leadership development programs including THRIVE and EmpowHER * A collaborative, people-focused culture with a strong commitment to Zero Harm * The opportunity to play a key role in embedding a national operating model What we are looking for * Tertiary qualification in Business, Management, Operations, Commerce, or a related discipline * Proven experience leading geographically dispersed teams within a matrix environment * Strong stakeholder engagement and influencing capability at senior levels * Experience operating in complex, high-volume environments with scalable service models * Strong understanding of governance, risk management, and operational service delivery About Energy & Utilities… Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate, and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople. Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone. How to apply Click "Apply" to start your application. We look forward to hearing from you! Megan Duncan | Talent Acquisition Business Partner

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Responsibilities

This role involves providing functional leadership and regional oversight to Site Coordinators within the Energy & Utilities business, driving the adoption of a centralized Support Services Hub operating model across sites. The manager will act as the critical interface between operational teams and centralized administrative support, ensuring consistency and scalable workflows.