Regional Office Manager, Kyoto, Tour Directors at EF International Language Campuses

Kyoto, , Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Recruitment, Onboarding, Workforce Planning, Stakeholder Management, Coaching, Cost Management, Problem Solving, Decision Making, Strategic Thinking, Customer Experience, Bilingual Communication, English Proficiency, Japanese Proficiency, People Leadership, Incident Management

Industry

Education

Description

Kyoto Regional Office – Tour Director Manager Job Type: Full-time, Permanent Job Overview We are looking for a Tour Director Manager to lead and develop our Tour Director community in Japan. * In this role, you will be responsible for ensuring the successful recruitment, onboarding, allocation, development, and engagement of Tour Directors across your regional portfolio. You will work closely with Tour Directors, Regional Office teams, Product Development, Sales, and Operations teams to ensure the delivery of exceptional customer experiences across Educational Tours, Ultimate Break Tours, EF Adventure Tours, and Go Ahead Tours. * You will lead a team of Regional Coordinators, oversee regional office operations, and serve as a key subject matter expert for Tour Director management within Japan and APAC. * As a member of the APAC Operations leadership community, you will contribute to strategic planning, operational excellence, and continuous improvement initiatives that support both regional and global business goals. Main Objectives for the Role * Build and maintain a high-performing and engaged Tour Director community that consistently delivers exceptional customer experiences. * Ensure Tour Director supply meets business needs through effective forecasting, recruitment, and workforce planning. * Drive strong operational performance through effective allocation, cost management, and issue resolution. * Improve Tour Director retention, engagement, and overall performance. * Develop a capable and motivated Regional Office team that supports both day-to-day operations and long-term business goals. * Contribute to continuous improvement initiatives across Japan and APAC Operations. Team & Reporting Structure This role sits within the APAC Operations Management Team and carries dual reporting lines: * Functionally to the Senior Manager for TD Management APAC, based in Sydney * Operationally to the Senior Director of APAC Operations, based in Tokyo The Japan Operations Management Team are direct peers of this role. Collaboration, information-sharing, and joint decision-making with Japan Operations peers are central to how this role operates. The same peer relationship applies within the broader APAC Operations Management Team. This role is a full and active participant in the APAC management community, contributing to shared goals, cross-regional initiatives, and collective accountability for operational outcomes across the region. Why You’ll Love Working with Us * People at EF Education First make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this entrepreneurial spirit is built into our organization’s DNA. * At EF, work is just one part of life. We offer a variety of opportunities and benefits to help you thrive both inside and outside the office, including: * Opportunities for international collaboration across EF offices worldwide * Participation in staff travel experiences and global programs * Professional development and growth opportunities * A collaborative, energetic, and supportive team culture * Opportunities to travel and engage directly with Tour Directors and customers * Discounts on EF products and partner services Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. EF Educational Tours teams up with educators to take students beyond the classroom on immersive international travel programs. We deliver educational experiences powered by a proven learning method that’s designed to build essential skills, like curiosity and communication. Our tours are where learning meets life—they give students firsthand experience of the world, and unlock the type of personal growth that prepares them for their futures. Learn more about EF Educational Tours: https://www.eftours.com/ [https://www.eftours.com/]

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Responsibilities

Lead the recruitment, onboarding, and development of the Tour Director community in Japan to ensure exceptional customer experiences. Manage a team of Regional Coordinators and collaborate with APAC leadership on strategic planning and operational excellence.