Responsible for the due diligence and focus towards the achievement of national and local performance targets, through maximising available resourcing in both staff availability and asset management to ensure patient quality standards and the Trusts Key Performance Indicators are met within their area of responsibility. To make sure issues that may affect service delivery are escalated and reported to the relevant local management teams in an appropriate and timely manner. Specifically, to monitor VOR and crew downtime, and intervene when appropriate to maximise resource availability and therefore patient benefit. Work in partnership with EOC managers, for overall regional performance, image and reputation and achievement of the Trusts strategic objectives.
To monitor key performance indicators within the Region and take corrective action as required in maintaining agreed standards and meeting specified targets. Prepare exception reports, highlighting locality issues affecting operational performance. Manage operational issues affecting A&E departments, vehicle downtime, NHS Walk-in Centres, Minor injuries Unit etc offering solutions wherever possible. Management of an appropriate level of managerial capability to provide appropriate co-ordination of scene management with the Incident Command Desk at serious/critical incidents, liaison with other emergency services and outside agencies in order to ensure safe and effective incident management.
To be responsible for a state of preparedness and organisational reaction in the event of a major / large scale incident, undertaking the initial remote Tactical Commander role for the Trust as appropriate in a Major Incident situation in accordance with the Trust Major Incident plan until relieved by the arrival of the Divisional Tactical Commander at the scene. This also requires maintaining competencies for this role through appropriate training and exercise programmes as determined by the Trust. Respond to all categories of incidents as an HCPC Registered Paramedic as required or directed. Manage the Business Continuity Management arrangements, ensuring when required that the Business Continuity Plans are activated to mitigate any system, staffing or infrastructure failures

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