Full job description

Join Our Leadership Team –

Lead operations across a growing Division and support positive change.

We are seeking a highly motivated and experienced Operations Manager to join our leadership team and oversee operational performance across multiple depot locations within our Division.

This senior leadership role is responsible for driving safe, efficient, and compliant operations while leading Team Leaders to support and develop frontline staff, improving service delivery, and supporting the continued growth of the business.

The successful applicant will bring strong transport industry experience and/or proven leadership capability, and a commitment to safety, customer service, and operational excellence.

About the Role

Reporting directly to the General Manager, the Operations Manager will oversee all day-to-day operational functions across the Region, ensuring services are delivered safely, reliably, and in accordance with all State regulatory requirements and National Heavy Vehicle Law.

Key Responsibilities

• Lead and manage operational teams across multiple depot locations
• Oversee daily bus and coach operations, scheduling, and service delivery
• Ensure compliance with all Queensland Transport legislation, NHVR requirements, fatigue management, and workplace safety obligations
• Develop and implement operational policies, procedures, and continuous improvement initiatives
• Manage driver performance, workforce planning, recruitment, and training
• Monitor operational KPIs and service standards
• Coordinate fleet availability in conjunction with maintenance teams
• Investigate operational incidents, complaints, and risk matters
• Build strong relationships with schools, charter clients, government stakeholders, and community partners
• Support strategic planning and business growth initiatives

About You

To succeed in this role, you will possess:

• Experience in bus, coach, transport, or logistics operations management
• Excellent leadership, communication, and stakeholder management skills
• High-level problem-solving and organisational abilities
• Experience with rostering, fleet management, and operational software systems
• Operational reporting capability
• Current Queensland Driver Licence (MR or Higher or willing to obtain)
• Driver Authorisation and/or heavy vehicle experience highly regarded
• A high level of autonomous self management

What We Offer

• Senior leadership opportunity within a growing business
• Competitive salary
• Phone, and Laptop
• Supportive executive leadership team
• Career growth and professional development opportunities
• Opportunity to make a significant impact on operational performance and culture

How to Apply

Please submit your resume and a cover letter outlining your experience and suitability for the role.

Applications should be sent to: chris.a@coastandcountrybuses.com.au

• Work Location: In person