Regional Operations Manager at PrimeSource Building Products, Inc

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Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Performance Management, Data Analysis, Coaching, Compliance, Problem-Solving, Communication, Teamwork, Retail Operations, Staffing, KPI Management, Process Improvement, Customer Experience, Engagement, Accountability, Organizational Skills

Industry

Wholesale Building Materials

Description

The Regional Operations Manager at Prime Communications is a strategic field leader responsible for driving operational excellence and ensuring consistent execution of company initiatives across all stores within their region. This role oversees daily operations, strengthens performance outcomes, improves operational efficiency, and ensures alignment with Prime's Sales and Service expectations. This leader partners closely with Sales Leadership, Financial Operations, Training, HR, Compliance, and Store Management to support high-quality execution, operational consistency, and a best-in-class retail experience. Through data-driven decision-making, structured processes, and hands-on coaching, the Regional Operations Manager identifies opportunities to streamline operations, elevate store performance, reduce friction points, and create an environment where teams can deliver exceptional results. Key Responsibilities Operational Leadership & Execution * Ensure consistent execution of operational standards across all stores in the region. * Drive operational excellence through coaching, performance management, and field partnership. * Lead the rollout and adoption of company initiatives, new processes, and operational programs. * Strengthen store readiness, compliance, staffing execution, and daily operational discipline. Performance Management & Field Support * Analyze sales, service, operational KPIs, and regional trends to identify opportunities. * Partner with Local Leaders to implement action plans that elevate store and regional performance. * Support leadership capabilities in the field through coaching, development, and consistent follow-up. * Partner with Senior Leadership to ensure accountability for performance standards, operational accuracy, and customer experience execution. Operational Compliance & Quality Assurance * Identify recurring operational gaps and partner cross-functionally to implement solutions. * Improve operational quality through clear communication, feedback loops, and process reinforcement. * Reduce risk by ensuring documentation, inventory handling, and operational procedures meet required standards Regional Insights & Process Improvement * Review and interpret operational data to identify process inefficiencies, training needs, and systemic issues. * Provide ongoing operational insights and recommendations to senior leadership. * Collaborate with Senior Leadership, Sales Operations, Financial Operations, Training, HR, Compliance, LP, and Inventory to address root causes and streamline processes. * Optimize workflows to reduce friction for store teams and improve the employee and customer experience. Culture, Engagement & Experience Support * Foster a culture of accountability, teamwork, and operational excellence across the region. * Support field teams in delivering a best-in-class retail experience aligned with AT&T Sales and Service expectations. * Partner with District Leaders to improve customer satisfaction, reduce operational barriers, and drive consistent behaviors. * Promote engagement and recognition initiatives that strengthen regional culture and retention. Qualifications * 3--5 years of multi-unit leadership experience in retail, operations, or a similar field. * Strong understanding of retail operations, compliance, staffing, and performance management. * Demonstrated success using data and KPIs to drive operational improvements and business outcomes. * Experience managing large teams with diverse performance levels. * Excellent communication skills with the ability to convey expectations, provide feedback, and drive alignment across functions. * Strong problem-solving abilities and a track record of reducing operational gaps and inefficiencies. * Ability to travel regularly within the region as business needs dictate, including a minimum of six overnight stays per month. * High level of organization and accountability, with the ability to manage multiple priorities and initiatives simultaneously. * Proficiency in core business tools (Excel, Teams, email reporting, dashboards, etc.). * Ability to build strong relationships and partner effectively with HR, Training, Sales Operations, Compliance, and other key stakeholders.

Responsibilities

The Regional Operations Manager is responsible for driving operational excellence and ensuring consistent execution of company initiatives across all stores in their region. This includes overseeing daily operations, improving efficiency, and partnering with various departments to enhance performance outcomes.